Case Manager

• Permanent Part Time Contract – 30.4hrs = 4 days per week
• Location: (Gwoonwardu) Carnarvon WA 6701
• Salary: $75,577 + super + NFP salary packaging benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your Opportunity

Our Family and Domestic Violence Coordinated Response Service in Carnarvon plays a vital role in supporting individuals, families and children impacted by family and domestic violence. Working collaboratively with local agencies across the Gascoyne region, you will provide trauma informed and culturally safe case management, helping clients improve their safety, wellbeing and access to essential supports. This is an on-site position where you will build strong connections within the local community and work closely with WA Police, support services and key stakeholders to coordinate effective responses to family violence.

In this diverse and rewarding role, you will assess risk, develop safety and case plans, provide advocacy and referrals, support clients through legal processes where required, and coordinate ongoing interventions to achieve positive outcomes. You will work with people experiencing complex challenges, requiring sound judgement, resilience, professionalism and a genuine commitment to empowering clients and strengthening community wellbeing.

Your Key Responsibilities:

• Review family and domestic violence incident reports and undertake intake, assessment and risk assessment processes to determine client needs and safety concerns.
• Develop and implement individualised safety plans and case plans in partnership with clients, ensuring services are responsive, culturally safe and client centred.
• Provide ongoing case management support, advocacy and referrals, assisting clients to access appropriate services, programs and community supports.
• Support clients through legal and protection processes, including restraining order applications, court support and liaison with relevant agencies.
• Conduct follow up engagement with clients through outreach, telephone and video conferencing, ensuring timely intervention and continuity of support.
• Build and maintain collaborative relationships with community partners, attend interagency meetings and contribute to coordinated responses to family and domestic violence.
• Maintain accurate client records, case notes, data entry and reporting requirements in accordance with organisational policies, privacy requirements and service standards.

Requirements for Success

• Minimum Certificate III in Community Services or a related discipline, with a preference for family and domestic violence or youth services experience, and a commitment to working towards Certificate IV.
• Demonstrated experience providing case management support to clients with complex needs, particularly those impacted by family and domestic violence.
• Strong understanding of Aboriginal and Torres Strait Islander peoples, cultures, communities and protocols, with the ability to deliver culturally safe services.
• Excellent knowledge of the Carnarvon and wider Gascoyne community, including local services, referral pathways and stakeholder networks.
• Well developed communication, relationship building and computer skills, including experience maintaining client records and databases.
• Proven resilience, sound judgement and the ability to maintain professional boundaries while supporting people experiencing distress, trauma and other complex challenges. Lived experience will also be highly regarded.
• Full driver licence with no restrictions

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Opportunity to purchase additional annual leave 
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off
• Very Remote location benefits include:
  • Additional $1,000 each year to help with cost of living in a remote area
  • 5 weeks Annual Leave
  • Access to up to 5 additional days Personal/carers leave each year – non-accruing

Our Culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]  

Find out more about a career with Mission Australia. 

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications for this role are shortlisted as received and we are interviewing through the advertising period.  Please apply as soon as possible to be considered. Thank you