Chief Operating Officer

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The Corewell Health Chief Operating Officer (COO) is responsible for the operating performance of Corewell Health. The COO, in collaboration with the executive leadership team, will develop and lead innovative solutions to transform health care delivery and outcomes to realize the mission and vision.  Through driving process improvements and systemness, the COO will lead the care delivery regions with a focus on innovation and operational models designed to improve access, quality, safety, experience, equity and financial performance, while partnering with Priority Health to enhance the Care & Coverage model.

This position reports to the Corewell Health President & Chief Executive Officer and is a member of the Corewell Health Executive Leadership Team. The COO leads a team of teams; thus, the main role of the COO is coordination, influence and connections. This position partners closely with the Chief Clinical Officer and encompasses the following scope:

•  Internal Leadership: Approximately 70% of this role is spent internally, leading the organization to achieve the mission, vision and strategic goals, as well as the essential functions of the role.

• Strategic and Operational Leadership: Approximately 50% of the time allocated in this role is on strategic and transformative activities, with the other 50% allocated to operations and systemness.

Key Role Responsibilities - Chief Operating Officer:

​Leadership and Partnership

• Works with organizational leaders to create an environment that promotes collective responsibility and accountability, removing silos and building collaboration across Corewell Health to create a sense of systemness of care.

• Partners with the CEO and other executive team members to develop and execute the strategic plan as well as the annual operating plans.

• Fosters and engages in positive relationships with system shared services teams and collaborates to develop solutions that are in the best interest of the entire Corewell Health System.

• Partners with Priority Health to deliver on the value proposition between Care & Coverage.

• Partners with the CFO in ensure operational accountability to the annual operating plan, including capital deployment, dynamic budgeting, and revenue capture.

• Develops and manages relationships with key stakeholders, including board members, physicians, caregivers, team members, vendors, partners and patients.

• Oversees and/or develops key partnerships to enhance the delivery of outcomes across the enterprise, including through formal joint ventures and less formal collaborations.

• Advocates and collaborates with key stakeholders, regulators, and political representatives to improve the regulatory and reimbursement environment of healthcare.

Transformation and Operations:

• Provides strategic and operational leadership to transform and integrate the delivery of care, creating a more consistent experience by enhancing clinical integration and care coordination.

• Identifies opportunities and takes action to reduce costs and improve outcomes by establishing a clinical shared services model.

• Promotes consistent clinical service line development to optimize care outcomes for patients and families.

• Identifies and scales best practices consistently across all care delivery regions.

• Accelerates care delivery transformation by reimagining the care delivery model.

• Ensures Corewell Health care delivery achieves and maintains a competitive position within the health care industry across all key performance indicators: cost, quality, safety, experience, and value.

• Lead and manage the day-to-day operations of the care delivery team, ensuring the highest levels of quality, safety and experience.

• Establish and monitor key performance indicators to measure the success of operations and drive continuous improvement.

Other Responsibilities:

• Communicates a positive vision of the future and rallies the care delivery regions to embrace the hard work of transformation.

• Provides the dynamic leadership necessary to advance a healthy, innovative and inclusive culture that brings joy to work. 

• Establishes the best organizational design, structure, people, processes and culture are in place to support the strategy, growth and performance. 

• Ensures that the Corewell Health activities and operations are carried out in compliance with standards, regulations, and laws governing healthcare organizations.

Experience and Qualifications - Chief Operating Officer:

Required

• 10 years of relevant experience healthcare administration experience required.

• 7 years of relevant experience Executive leadership experience required.

• Bachelor's degree or equivalent public health, healthcare administration, business administration, or related field Required.

• Exceptional critical thinking and analytical skills.

• Strategic planning abilities and experience.

• Financial management experience.

• Operational excellence experience.

• Strong communication and relationship-building skills.

Preferred

• Master's degree or equivalent MBA or similar management degree preferred.

• Preferred master's degree or equivalent MBA or similar management degree.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids

Department Name

Executive - System

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8 a.m. to 5 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.