Operations Manager
Posted on 1/13/2023
hims & hers

201-500 employees

Personal telehealth wellness
Company Overview
Hims and hers offers a modern approach to health and wellness. Their mission is to eliminate stigmas and make it easier for people to access care and treatment for the conditions that impact their daily lives.
Columbus, OH, USA
Experience Level
Desired Skills
Operations & Logistics
  • 5-7+ years of working experience in Fulfillment, Warehouse or Distribution environment
  • 5+ years in a Supervisory/Management role
  • 2+ years of OHSHA safety experience
  • Bachelor's degree or equivalent work experience
  • Proven experience leading technically complex projects
  • Demonstrated ability to effectively train and manage others
  • Demonstrated ability to work within WMS
  • Six Sigma/ Lean Principle experience
  • Proficient knowledge of personal computers and applications such as Microsoft Office (Word, Excel), Google Docs and Gmail, WMS/WCS systems
  • Excellent communications skills both verbal and written
  • Strong leadership, team building, organizational and interpersonal skills with proven ability to exercise accurate judgement and execute appropriate course of action
  • Maintain a deep understanding of the operations within all functional areas in the warehouse, the systems that support those functions, and how they interact with one another
  • Act as the voice of the warehouse in cross-functional project initiatives, ensuring solutions align with operational processes and system requirements
  • Push forward active projects by meeting deliverables on time, and maintaining close communication with other team members
  • Support other team members within the building with accountability for their deliverables related to active projects
  • Demonstrate a deep knowledge of the capabilities and constraints of multiple interacting fulfillment systems
  • Support Operations leadership teams and area managers in the identification of improvement opportunities
  • Collaborate with cross-functional partners to ensure their teams have the tools and products they need to complete their responsibilities in the warehouse
  • Establish, and maintain coordination of, activities and information sharing with all internal warehouse departments, as well as external offices and partners
  • Responsible for creating and maintaining a safe work environment that's compliant with all applicable federal and state law regarding the storage of materials, warehouse safety and cleanliness (FDA, OSHA)
  • Safeguard warehouse operations and content by establishing and monitoring security procedures and protocols
  • Constantly seeks ways to improve efficiency, quality & cost control where applicable
  • Submit accurate and timely reports, attend meetings, and drive company OKRs and KPIs
  • Represent the company with integrity and professionalism
  • Other duties and projects as assigned