CSSP Customer Engagement Manager

The CSSP Customer Engagement Professional Manager leads the Customer Engagement Team in delivering exceptional service and support to subscribers of a Cybersecurity Service Provider (CSSP). This role is responsible for strategic planning, compliance management, and ensuring seamless engagement throughout the service lifecycle. The ideal candidate is a strong leader with proven experience in customer service management, DoD compliance, and cybersecurity service alignment.

Responsibilities

• Provide strategic direction and leadership to the CSSP Customer Engagement Team to ensure effective planning, execution, and completion of tasks and projects.
• Stay informed of evolving DoD cybersecurity requirements impacting subscribers and guide the team in implementing timely adjustments to ensure compliance.
• Oversee the development, review, and maintenance of annual documentation, agreements, and templates to align with subscriber and compliance needs.
• Lead the response to new service inquiries, ensuring accurate guidance and smooth execution of the service alignment process.
• Ensure timely and accurate creation of database records for tracking workflow processes and subscriber engagement.
• Oversee the preparation and delivery of formal support agreements and service quotes for prospective customers.
• Guide and monitor the initiation of operational services, ensuring alignment through automated tools until full-service implementation.
• Provide ongoing subscriber support to ensure consistent, high-quality service delivery.
• Represent the CSSP in leadership and subscriber briefings; prepare and deliver reports on alignment status, customer funding, and service renewals.
• Manage customer data and coordinate the annual renewal process to ensure continuity of services.

Qualifications

• Bachelor’s Degree in a related field or an additional 8 years of relevant experience in lieu of degree.
• Minimum of 4 years of experience in team leadership, customer service management, or cybersecurity service engagement.
• Active Secret Clearance required at time of hire
• Strong understanding of CSSP operations and DoD cybersecurity requirements.
• Exceptional communication, organizational, and leadership skills.
• Ability to manage multiple projects and priorities in a dynamic environment.

 Desired Skills

• Experience with automated alignment tools and service workflow management systems.
• Knowledge of DoD cybersecurity frameworks, compliance standards, and policies.

Job ID

2025-19299
Work Type

On-Site
Pay Range

100, 000-135,000
Benefits

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.
Company Description

Work Where it Matters

Truestone, an Akima company, is not just another federal lifecycle solutions contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Truestone, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, Truestone provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, Truestone delivers everything from requirements and design to operations, logistics, and support at every lifecycle stage for complex systems and networks.

As a Truestone employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.