Full-Time
Service Reporting Manager
Posted on 8/18/2026
Bell Integration
201-500 employees
IT services and cloud transformation provider
No salary listed
London, UK
Hybrid
Flexible remote working is offered, but the posting does not state that the role is fully remote.
Bachelor's
 Data & Analytics (2) |
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- A Bachelor's degree in Data Analytics, Computer Science, IT, or a related field is required.
- Proven experience in data analytics and reporting within IT Service Management environments is required.
- Advanced experience with SQL, Power BI, Tableau, Excel, Python, and ServiceNow reporting is required.
- Knowledge of ITIL principles and ISO service management standards is required.
- The ability to translate complex data into clear, actionable insights is required.
- The ability to present findings compellingly to drive decision-making is required.
- Strong interpersonal, stakeholder management, and communication skills are required.
- An analytical mindset and the ability to propose practical solutions are required.
- The ability to work with ambiguity and create clarity from complexity is required.
- Accuracy and integrity in data analysis and reporting are required.
- Set up APIs and data exports.
- Use business intelligence with IT Service Management systems for incident, problem, request, change, availability, capacity, call, and security reporting.
- Export business intelligence data and charts into PowerPoint templates to create customer reports.
- Provide IT Service Management analytics to explain monthly ticket variances and identify ticket-reduction opportunities.
- Design and deliver advanced analytics to identify trends, recurring issues, and service-improvement opportunities.
- Define and implement best practices for data collection, storage, and analysis.
- Develop predictive models and insights to support proactive problem management.
- Create dashboards and visualizations that translate complex data into actionable insights for technical and non-technical audiences.
- Partner with service desk leadership, IT operations, and business stakeholders to define data requirements and priorities.
- Act as the primary liaison for analytics initiatives and ensure alignment with organizational objectives and ISO standards.
- Facilitate workshops and engagement sessions to promote data literacy and evidence-based decision-making.
- Define, track, and report on Service Desk operational KPIs, including Service Level Agreement compliance, resolution times, and customer satisfaction.
- Establish a reporting framework to monitor performance and drive continual service improvement.
- Provide insights to inform resource planning, rota optimization, and operational efficiency.
- Build and maintain scalable data pipelines and reporting infrastructure for current and future analytics needs.
- Ensure data integrity, security, and compliance with governance standards.
- Evaluate and recommend tools and technologies to enable automation and advanced analytics capabilities.
- Champion a data-driven culture across Service Desk and IT teams.
- Lay the foundations for future growth of the Data and Analytics function through documentation and process design.
- Mentor future hires.
- Demonstrate company values in interactions and decision-making.
- The posting encourages knowledge sharing and cross-functional engagement.
Bell Integration provides IT services and consulting to help businesses manage technology from planning to retirement. It focuses on cloud solutions, IT transformation, project delivery, and end-to-end IT lifecycle management. The four service areas are TRANSACT (IT rentals, transaction services, software services), TRANSFORM (data center and workspace optimization, cloud services, workload migration), RUN (people outsourcing, monitoring and service desk, infrastructure operations, application support, hardware maintenance), and RECYCLE (asset management, recycling, retirement). The goal is to simplify complex IT projects, support ongoing operations, and ensure secure disposal of hardware while maintaining governance and security across the IT lifecycle.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
London, United Kingdom
Founded
1996
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Simplify's Take
What believers are saying
- NICE named Bell 2025 UK&I Implementation Partner of the Year on April 2, 2026.
- Bell launched IBM-backed Intelligent Managed Services at AI Summit London on June 10, 2026.
- Kore.ai partnership announced August 17, 2026 expands Bell's AI automation pipeline for enterprises.
What critics are saying
- Ploughman v. Bell Integration filed February 24, 2026 creates employment-liability distraction.
- Bell's partner-led AI stack depends on NICE, IBM, Kore.ai, and Starburst.
- If NICE or IBM shifts strategy by 2027, Bell loses its core differentiation.
What makes Bell Integration unique
- Bell spans TRANSACT, TRANSFORM, RUN, and RECYCLE, covering full IT lifecycle end-to-end.
- April 2026 NICE award proves Bell converts AI CX strategy into deployments.
- Bell combines managed services, ITAD recycling, and AI consulting across regulated industries.
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Benefits
Health Insurance
Dental Insurance
Life Insurance
Remote Work Options
Flexible Work Hours
Paid Vacation
Paid Holidays
Commuter Benefits
Gym Membership
Wellness Program
Training Programs
Company News
Bell Integration will join NiCE 1-2 July 2026 at NiCE World London. Jun 30, 2026, 00:03 ET Let's Talk about Reshaping your CX with AI LONDON, June 30, 2026 /PRNewswire/ - Bell Integration today proudly announced its role as a Gold Partner and Gold Sponsor of NiCE World London, the premier CX AI event for organisations looking to move beyond ambition and deliver real, measurable outcomes through automation, orchestration and intelligent experiences. Taking place at Olympia, Kensington on 1-2 July 2026, the two-day event will bring together over 1,500 industry leaders, practitioners, and innovators, and showcase the latest innovations, insights and practical strategies shaping the future of customer experience. The event promises an immersive, real-world view of how AI is transforming every customer interaction. Bell Integration is looking forward to engaging with organisations ready to turn complex AI strategies into scalable action. Bell helps customers maximise the value of NiCE AI solutions - without the need for platform replacement - by enabling proactive service, real-time personalisation and seamless orchestration across digital and human channels. Darren Rushworth, President, NiCE International: "We are delighted that Bell Integration, our 2025 UK&I Implementation Partner of the Year, will once again sponsor NiCE World London. Bridging strategy and execution is critical for organisations looking to unlock the full value of AI. Bell Integration brings together AI innovation, CX expertise and a proven track record of delivery to accelerate the journey from vision to measurable business outcomes." The CX Intelligence and Data Layer At the core of AI-enabled CX operating models is a real-time intelligence and data layer that learns continuously from every interaction, so that each engagement builds upon the insights of those that preceded it. Rather than treating data as a historical record for backward-looking reporting, this architecture embeds intelligence directly into live service delivery. By connecting interaction data, customer context, automation, and agent workflows into a single, actionable view, the system captures intent, sentiment, behaviour, and journey context in real time across voice, chat, and digital channels. The result is a continuously improving operational asset that elevates every customer touchpoint. Faisal Abbasi, AI & Data Executive Director, Bell Integration: "Leading organisations are no longer using artificial intelligence as isolated automation tools layered onto existing CX processes. Instead, they are redesigning service operations around real-time intelligence, adaptive decision-making and coordinated journey delivery. This represents a fundamental shift in how customer experience is created and managed." To learn more about transforming your CX operations, visit the Bell Integration team at NiCE World London at Olympia, Kensington on 1-2 July 2026, stand G5. About Bell Integration Bell Integration is a global technology partner providing strategic advisory services, AI & data consulting and, particularly, managed services. These include intelligent, personalised experience layers powered by AI, supported by training and enablement for frontline teams, including guided responses, continuous learning agents, and automated summarisation. Media contact About NiCE NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE's platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Media Contact Christopher Irwin-Dudek | +1 201 561 4442 | [email protected] | ET SOURCE Bell Integration
Bell Integration has launched an Intelligent Managed Services platform in collaboration with IBM at the AI Summit London. The platform uses automation and predictive analytics to help organisations transition from reactive to proactive IT operations. The solution incorporates IBM Cloud Pak for AIOps, Instana for observability, and watsonx Orchestrate for agentic control. It aims to reduce operational risk, improve response times and provide greater visibility for businesses managing cloud complexity and performance expectations. Bell Integration's AI Automation Director Martin Mersey said the platform helps transform IT from an operational necessity to a business enabler. IBM's Andrew Gill noted the partnership accelerates innovation and delivers value for shared customers. The platform is now available to customers seeking to advance their IT operations capabilities.
New whitepaper from Bell Integration explores how autonomous enterprises unlock ROI at scale. Mar 13, 2026, 05:00 ET The report delivers clear, real-world guidance for IT leaders on using AI, automation, and data-driven operations to achieve autonomous enterprise capabilities. LONDON, March 13, 2026 /PRNewswire/ - Bell Integration has launched a new white paper, The Autonomous Enterprise: Architecting Predictive, Self-Healing Operations with AI, offering AI leaders a strategic roadmap to building intelligent, self-optimising operations. As modern IT environments grow in scale and complexity, many organisations are under pressure to deliver resilient, high-performing digital services. Drawing on Bell Integration's experience, and with 350 dedicated AI professionals supporting complex enterprise IT environments, the white paper provides practical insights and guidance for organisations beginning their autonomous enterprise journey. Alison Hodivala - Director of AI & Data Portfolio Strategy at Bell Integration: "The pace of change and the volume of data have outgrown traditional operating models. Every transaction, sensor, and user interaction produces a continuous stream of information that carries both opportunity and risk. This whitepaper demonstrates how autonomy and AI-driven decisioning can fundamentally reshape enterprise performance, reducing risk, accelerating response times, and unlocking new levels of resilience." Aimed at IT leaders, the guide provides a comprehensive framework for transitioning from reactive workflows to proactive, predictive operations that strengthen service reliability and operational agility. Key chapters Include: The Changing Digital Landscape Every transaction, sensor, and user interaction produces a continuous stream of information that carries both opportunity and risk. The Operational Reality: Complexity at Machine Speed What was once a controlled IT environment has become a living ecosystem that generates constant change. A Framework for Intelligent Operations As IT, OT, IoT and security coverge, the new organising principle is intelligence. The Role of Agentic AI How autonomous agents are redefining monitoring, decision-making, and remediation. The Human Dimension Humans provide intent and oversight, while systems act intelligently within those boundaries. Applying Autonomy Across the Enterprise As AI becomes part of core platforms, systems across IT, security, and connected assets are beginning to coordinate with greater awareness. Leading the Autonomous Enterprise with Trust The success of autonomy depends not only on intelligent technology but also on trust, governance, and ethical design. About Bell Integration Founded in 1995, Bell Integration is an IT services, system integrator & consulting business specialising in Cloud, Data Centre Migration, and AI, employing over 1000 people globally. SOURCE Bell Integration
Bell Integration, a global IT modernisation and digital services firm, has expanded its UK AI training portfolio with custom Agentic AI programmes. The training, delivered through the company's AI Journey Success Programme, helps London enterprises design, deploy and scale autonomous AI agents. The enhanced offering covers agent-based architectures, autonomous workflows, risk mitigation and governance best practices. It forms part of Bell Integration's end-to-end AI transformation service, which includes advisory, consulting, training and managed services. Founded in 1995, Bell Integration employs over 1,000 people, including 400 AI specialists, and serves financial services, retail, public sector and telecommunications organisations. The company aims to support London's position as a leading AI innovation hub and help organisations adopt Agentic AI systems responsibly across regulated industries.
ATHENS, Greece - (BUSINESS WIRE) - Omilia, a global leader in Conversational Artificial Intelligence (CAI), continues to expand its European presence through a strategic partnership with Bell Integration, a trusted and leading provider of IT services and solutions in the UK.