Full-Time

Mechanical Engineer & Trainer

HVAC Systems

Posted on 8/24/2024

Gradient

Gradient

51-200 employees

Energy-efficient window ACs and heat pumps

Compensation Overview

$72.8k - $79.3k/yr

+ Equity

Junior

New York, NY, USA

Role based in New York City with travel to Boston and surrounding areas as needed.

Category
Mechanical Maintenance and Reliability Engineering
Mechanical Engineering
Requirements
  • 1+ years of hands on experience with heating and cooling systems
  • Previous experience in a customer experience role, preferably in technical support, is highly desirable.
  • Exceptional verbal and written skills to explain complex technical concepts to customers with empathy and clarity.
  • Strong analytical and problem-solving skills to troubleshoot technical issues, identify root causes, and propose effective solutions.
  • Excellent organizational and time management skills to handle multiple customer inquiries and prioritize tasks effectively.
  • Ability to adapt quickly to changing technologies, processes, and customer needs. Willingness to continuously learn and upgrade skills.
  • *Bonus Qualifications:* Familiarity with IoT integration, strong problem-solving and troubleshooting abilities, experience with hardware troubleshooting.
Responsibilities
  • Provide exceptional customer support by addressing inquiries, troubleshooting technical issues, and resolving problems efficiently. Develop expertise in heat pump systems, wireless technologies, hardware, and controls to assist customers with their specific needs.
  • Troubleshoot and diagnose issues related to Gradient systems, hardware installations, controls, and functionality. Provide step-by-step guidance to customers and escalate complex problems to engineering teams.
  • Adapt quickly to changing technologies, processes, and customer requirements. Continuously learn and upgrade skills.
  • Assist customers with billing, warranty claims, part replacements, and other account-related tasks. Collaborate with internal teams to coordinate issue resolution and provide feedback to improve products and services.
  • Perform repairs, replacements, and quality control checks. Demonstrate in-depth knowledge of product offerings, including technology, functionality, and compatibility. Conduct hands-on training for contractors and technicians.

Gradient Comfort creates energy-efficient window air conditioners that also function as heat pumps, providing both cooling and heating without blocking views. Their products use R-32 refrigerant, which is more environmentally friendly than traditional options, making them appealing to eco-conscious consumers. Unlike competitors, Gradient Comfort sells directly to customers through its website, enhancing accessibility. The company's goal is to lead in sustainable climate control solutions, particularly in regions with strict environmental regulations.

Company Size

51-200

Company Stage

Series A

Total Funding

$39.5M

Headquarters

San Francisco, California

Founded

2017

Simplify Jobs

Simplify's Take

What believers are saying

  • Gradient received a $17.5 million grant to establish a Michigan manufacturing plant.
  • The Inflation Reduction Act incentives could boost sales of Gradient's heat pumps.
  • Growing eco-conscious consumerism supports Gradient's positioning as a green technology leader.

What critics are saying

  • Increased competition from established HVAC companies could challenge Gradient's market share.
  • Supply chain disruptions in the semiconductor industry may impact heat pump production.
  • Economic downturns could reduce consumer spending on Gradient's premium products.

What makes Gradient unique

  • Gradient's heat pumps use R-32 refrigerant, reducing environmental impact compared to HFCs.
  • The company's window-mounted design offers unobstructed views, ideal for urban living.
  • Gradient partners with NYC Housing Authority, showcasing commitment to community-focused solutions.

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Benefits

Equity

Medical/vision/dental/life/disability insurance

401k

Paid parental leave

Commuter benefits

Unlimited PTO within reason

Relocation package ( out of state applicants only )

Growth & Insights and Company News

Headcount

6 month growth

2%

1 year growth

4%

2 year growth

2%
ACHR News
Jan 30th, 2024
In Line for Federal Money for Heat Pumps, OEMs are Ready to get to Work

Meanwhile, Gradient, a startup that makes window-mounted heat pumps, is in line for $17.5 million to establish a plant in Michigan that will employ about 300 and have a capacity of 100,000 units a year.

HVAC Informed
Nov 10th, 2023
Introducing The Gradient All-Weather 120 V Window Heat Pump: The Ultimate Solution For Year-Round Comfort And Savings

Gradient, a company built by thermal scientists to rethink HVAC and build products that are good for the planet and great at cooling and heating homes, announced the All-Weather 120 V Window Heat Pump.

Grist
Nov 1st, 2023
Can ACs cool the world without warming it?

Gradient has partnered with the New York City Housing Authority as the first customer for its new, all-weather unit - a take on a heat pump that more closely resembles a window AC unit.

MediaPost
Oct 15th, 2023
New Identity Tool For Advertisers Launched By InMobi

The Gradient is integrated with LiveRamp's RampID, a pseudonymous, people-based identifier, and mobile advertising identifiers.

ACHR News
Jul 3rd, 2023
Latest Gradient Comfort Investment Round Totals $9 Million | ACHR News

Cindi Bough, managing director of ventures at CI, will join the Gradient Comfort board, and Rick Cutright, CI’s technology director, will join as an observer.

INACTIVE