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Full-Time

Mechanical Engineer & Trainer

HVAC Systems

Confirmed live in the last 24 hours

Gradient

Gradient

51-200 employees

Energy-efficient window ACs and heat pumps

Energy
Consumer Goods

Compensation Overview

$72.8k - $79.3kAnnually

+ Equity

Junior

New York, NY, USA

Role based in New York City with travel to Boston and surrounding areas as needed.

Category
Mechanical Maintenance and Reliability Engineering
Mechanical Engineering
Requirements
  • 1+ years of hands on experience with heating and cooling systems
  • Previous experience in a customer experience role, preferably in technical support, is highly desirable.
  • Exceptional verbal and written skills to explain complex technical concepts to customers with empathy and clarity.
  • Strong analytical and problem-solving skills to troubleshoot technical issues, identify root causes, and propose effective solutions.
  • Excellent organizational and time management skills to handle multiple customer inquiries and prioritize tasks effectively.
  • Ability to adapt quickly to changing technologies, processes, and customer needs. Willingness to continuously learn and upgrade skills.
  • *Bonus Qualifications:* Familiarity with IoT integration, strong problem-solving and troubleshooting abilities, experience with hardware troubleshooting.
Responsibilities
  • Provide exceptional customer support by addressing inquiries, troubleshooting technical issues, and resolving problems efficiently. Develop expertise in heat pump systems, wireless technologies, hardware, and controls to assist customers with their specific needs.
  • Troubleshoot and diagnose issues related to Gradient systems, hardware installations, controls, and functionality. Provide step-by-step guidance to customers and escalate complex problems to engineering teams.
  • Adapt quickly to changing technologies, processes, and customer requirements. Continuously learn and upgrade skills.
  • Assist customers with billing, warranty claims, part replacements, and other account-related tasks. Collaborate with internal teams to coordinate issue resolution and provide feedback to improve products and services.
  • Perform repairs, replacements, and quality control checks. Demonstrate in-depth knowledge of product offerings, including technology, functionality, and compatibility. Conduct hands-on training for contractors and technicians.

Gradient Comfort offers modern window air conditioners that also function as heat pumps, providing both cooling and heating solutions. Their products are energy-efficient and designed to maintain a clear view, appealing to environmentally conscious consumers, especially in regions with strict emissions regulations like New York. Using R-32 refrigerant, which has a lower environmental impact than traditional options, Gradient Comfort stands out in the market. The company's goal is to lead in clean energy innovation and support decarbonization efforts through effective climate control solutions.

Company Stage

Series A

Total Funding

$50.8M

Headquarters

San Francisco, California

Founded

2017

Growth & Insights
Headcount

6 month growth

22%

1 year growth

9%

2 year growth

28%
Simplify Jobs

Simplify's Take

What believers are saying

  • Securing a $17.5 million grant from the U.S. Department of Energy underscores Gradient Comfort's role in clean energy innovation.
  • The planned Michigan plant will create approximately 300 jobs and produce 100,000 units annually, indicating strong growth potential.
  • Partnerships with entities like the New York City Housing Authority validate the product's market relevance and potential for large-scale adoption.

What critics are saying

  • The clean energy and home appliance market is highly competitive, requiring continuous innovation to maintain a competitive edge.
  • Dependence on federal grants and funding could pose financial risks if such support diminishes.

What makes Gradient unique

  • Gradient Comfort's window AC units double as heat pumps, offering both heating and cooling without obstructing views, unlike traditional units.
  • The use of R-32 refrigerant positions Gradient Comfort as an environmentally friendly alternative to traditional HFC refrigerants.
  • Direct-to-consumer sales model allows for better customer engagement and feedback, setting them apart from competitors relying on traditional retail channels.

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Benefits

Equity

Medical/vision/dental/life/disability insurance

401k

Paid parental leave

Commuter benefits

Unlimited PTO within reason

Relocation package ( out of state applicants only )