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Senior Sales Operations Manager
GTM Readiness
Posted on 11/11/2022
Remote in USA • Atlanta, GA, USA
Experience Level
Desired Skills
  • Master's in Business, Engineering or Operations and 8+ years of related experience
  • Proven experience with SaaS product releases with a focus in scaling sales and operations functions and readiness
  • Experience working with Product Management, across Sales functions, Marketing, Solution Consulting, and Operations
  • Ability to conduct meaningful analysis of complex data, translate the results into actionable messages and deliverables, develop project plans across large stakeholder community, and drive execution on plans
  • Strong communication and influencing skills to challenge the status quo and drive change
  • Excellent verbal & written communication skills, including the ability to synthesize information that can be easily consumed by various executive audiences
  • Well-versed in SaaS business processes and customer lifecycle
  • Thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results
  • Combination of strong intellect, exceptional active listening skills, and creative problem-solving skills
  • Experience in customer-facing role a strong plus, e.g. Sales, Product Management
  • Define, plan and execute sales and operations readiness across cross-functional GTM teams, ensuring appropriate investments to drive product success
  • Influence and work cross-functionally to align functional plans and pivot plans to respond rapidly to customer needs
  • Ensure comprehensive planning from ideation through post sale readiness
  • Mobilize and lead a variety of initiatives across the NPI transformation portfolio, including digitization and automation projects
  • Drive projects from inception to completion, ensuring all workstream deliverables are completed on time, on budget, and with quality
  • Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions
  • Deliver progress updates to stakeholders and leadership
  • Define & manage KPI's (leading, lagging indicators) across product lifecycle
  • Accountable for identifying and driving action plans cross-functionally to improve KPI's
  • Continuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve NPI objectives

10,001+ employees

Cloud-based enterprise operation solutions
Company Overview
ServiceNow’s mission is to transform IT to revolutionize the enterprise by placing a service-oriented lens on the activities, tasks, and processes that make up day-to-day work life. The company is committed to helping modern enterprises operate faster and become more scalable through their platform that optimizes processes, makes work more intuitive, and discovers insights that create new value.
  • Generous family leave
  • Flexible PTO
  • Matched Donations
  • Retirement benefits
  • Annual learning stipends
  • Paid volunteer time
Company Core Values
  • Wow our customers
  • Win as a team
  • Create belonging
  • Stay hungry and humble