Full-Time

Safety & Support Live Services Program Manager

Posted on 6/7/2024

PlayStation Global

PlayStation Global

1,001-5,000 employees

Designs and markets gaming consoles and accessories

Consumer Software
Hardware

Mid

San Mateo, CA, USA

Required Skills
Communications
Requirements
  • Experience managing complex programmes involving multiple sub-projects
  • Demonstrable ability to juggle competing priorities
  • Proven experience successfully leading and managing a programme
  • Demonstrable experience of project methodologies
  • Strong people management skills
  • Experience working cross-functionally with different teams
  • Excellent interpersonal and written communication skills
  • Ability to tackle issues and make choices that support program objectives
  • Analytical, data-driven approach to problem-solving
  • Thorough understanding of Online Safety
  • Love of gaming and experience in online communities
Responsibilities
  • Work with Online Safety and CX leads to create support plans
  • Build or adapt ways of working, processes, and tools
  • Track and report on results related to support services
  • Partner with technology teams within Product Management & Engineering
  • Analyse solutions and make data-driven recommendations
  • Immerse in the world of social gaming and understand players' needs

Working at PlayStation offers the opportunity to be part of a leading company in the gaming industry, renowned for its cutting-edge technology like haptic feedback and 4K HDR visuals. Employees are immersed in a culture of innovation and excellence that pushes the boundaries of gaming and entertainment. Contributing to a globally recognized brand that consistently delivers high-quality, immersive gaming experiences, ensures a dynamic and fulfilling work environment.

Company Stage

M&A

Total Funding

N/A

Headquarters

Foster City, California

Founded

1994

Growth & Insights
Headcount

6 month growth

-13%

1 year growth

-29%

2 year growth

-26%

Benefits

Health and wellness: Medical (PPO, HDHP, and HMO), dental, vision, disability, employee assistance program, flexible spending accounts, health savings account, student loan repayment assistance, education reimbursement program, wellness reimbursement, identity theft protection, basic and voluntary life and AD&D insurance, business travel accident insurance, 4.5% 401(k) match, commuter program, additional voluntary programs (group legal, pet insurance, auto and home insruance), onsite flu shots and biometric screenings

Family and time off: 12 paid holidays, generous PTO, paid parental leave, adoption assistance program, 529 college savings plan match, back-up child care, parental and elder care coaching

Perks: Sony product discounts, passport perks program, monthly $10 Playstation Network voucher, employee referral bonus, game launch events

INACTIVE