Manager – Operations Web Experience

Thank you for considering Progyny!

Progyny’s mission puts our technology platform in the enviable position of very evident purpose: directly supporting the family building journey of millions of individuals. The Manager of Operations Web Experience performs a critical function in support of this goal and the ongoing evolution of our technology and platform strategy: driving the implementation of services that enable our operations team & care advocates to optimally support our members with the empathetic, informed service that our members deserve. As a principle, we believe that our operations team deserves the same level of low-friction, accessible, intuitive experience as our members, and acts as an effective bookend to the member-supporting digital/omnichannel capabilities.  

In addition to the above, some specific success criteria in this role: 

• Ability to “roll up your sleeves” and directly contribute to implementation and delivery, leaning in to support multiple aspects on engineering team and guide by example (architecture planning, framework selection, prototyping, validation, etc.) 

• Ability to guide engineering resources towards optimal models of modern software engineering, incorporating quality and time-to-market objectives pragmatically 

• Leadership of software engineers to guide towards next evolution of their career objectives, with consistent principles and servant leader mindset 

• Implementation of best-in-class web & mobile capabilities with a pragmatic balance of cutting edge vs. ‘tried-and-true' technology frameworks 

• Role model and influence a proactive approach to anticipating challenges for team to intentionally navigate to optimal outcomes 

What you’ll do…

• Work in conjunction with engineering leadership to incorporate strategic objectives and define work plans and resource mobilization models for team 

• Ensure effective execution by self and team to achieve delivery objectives 

• Provide strategic input and influence with internal and external stakeholders in the domain of healthcare and general user interactions (web, mobile, omnichannel interaction) 

• Mentor junior engineers in modern software engineering models that focus on contract-first development, shift-left of design and test functions, and distributed software development and release collaboration models. 

• Mentor engineers and stakeholders in the development and deployment constraints and patterns for scalable platform digital experiences  

• Establish strong working relationships within the engineering team, partnering closely to align engineering activities towards delivering optimal user experiences 

About you…

• 8+ years working in experience web and mobile delivery for moderately-sized user population, with desktop usage models (ex: perpetual/long-running sessions)  

• 10+ years in software development for moderate-to-large organizations with mature information technology and software engineering practices 

• 5+ years working in software lead role, with management and team leadership responsibilities  

• Experience working with contact center platforms (ex: Cisco UCCE, Five9, etc.) and associated services (CRM, fulfillment, document systems, etc.) 

• Deep knowledge of modern web frameworks (React, Angular, Vue, etc.), desktop deployment models (ex: Electron, Tauri) and low-code frameworks for business self-service of workflow development  

• Deep knowledge of web/mobile supporting API models (Backend-for-frontend) and push mechanisms (Websockets, HTTP Push, etc.) 

• Experience with various web session/authorization patterns (OAuth, JWT,  PKCE, etc.) 

• Experience partnering with research, design and product colleagues to assess, refine, and prioritize engineering requirements.  

• Experience in healthcare operations and clinical support models and systems highly desired 

• Experience in Healthcare compliance and security/privacy control obligations highly desired 

Please note: Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.  

About Progyny:   

Progyny is a transformative fertility, family building and women’s health benefits solution, trusted by the nation’s leading employers, health plans and benefits purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians. 

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.  

Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.  

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com. 

Our perks:  

• Family friendly benefits: Paid family and parental leave, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents’ Employee Resource Group  

• Health, dental, vision and life insurance options for employees and family  

• Free in-person, virtual and text-based mental health and wellness support  

• Paid time off, including vacation, sick leave, personal days and summer flex time  

• Company equity  

• Bonus program  

• 401(k) plan with company match 

• Access to on-demand legal and financial advice   

• Company social events  

• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office 

In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $175,000 - $185,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.   

Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law. 

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to [email protected]. 

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