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Manager – Technical Account Manager
Posted on 1/21/2023
Seattle, WA, USA • Remote in USA
Experience Level
Desired Skills
  • Preferred past experience hiring/building and defining roles for a world-class technical account management team up to 10-15 members
  • Our strong preference is a proven consultancy background in Internet and Security technologies such as SWG, Sandboxing, FireWall, DLP, VPNs, MPLS, SD-WAN or WAN Optimization. The ability to read packet captures
  • Direct management experience (2 years minimum) with demonstrated effective leadership in terms of improving supervision of costs, methods, and staffing
  • 10+ years' experience in a consultancy role involving networking or information security
  • Intimate knowledge of HTTP, HTTPS and core networking protocols
  • Strong customer management skills during and post incident response and the ability to influence our clients choices
  • Ability to interpret security reports to provide actionable improvements for our clients
  • Vendor certification CISSP, CCIE, CCNP, JNCIE, MCSE a distinct advantage
  • You will have a detailed working knowledge of web based security and network infrastructure, Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls
  • You must be a proven high performer with a solid track record
  • Provide input to the organization's strategic initiatives and drive these with the team
  • Develop KPIs to support the strategic initiatives
  • Establish operational objectives and work plans and delegates assignments to subordinates
  • Drive behavior, motivate, and above all, support the existing TAM team - coach them, contribute to customer pursuits, get your hands dirty - whatever it takes…
  • Hire and retain the best talent available
  • Develop the team through training and certification
  • Drive the implementation of the transformation and architectural roadmaps
  • Working closely with the Customer Success Managers to drive project and engagement plans with your clients
  • Provide technical leadership during major incidents
  • Improve service availability, security posture and service consumption
  • Build a relationship with our clients
  • Work with the team to help drive resolution to the more difficult technical or lingering issues our client may have
  • Ensure a clear path to technical resolution is communicated to your clients
  • Help develop and maintain best practices for implementing and supporting Zscaler products in both internal and customer-facing Knowledge Bases
  • Maintain client specific documentation. Incident response plans, architectural and deployment documentation
  • Develop and assist clients in adopting our best practices
  • To provide you with the best support, learning, and access to expertise in the marketplace
  • To invest in your personal and professional growth and reward you accordingly with competitive pay, benefits, and equity
  • And, provide you with an environment that is defined by collaboration

5,001-10,000 employees

Cloud-based information security company
Company Overview
Zscaler’s mission is to empower organizations to realize the full potential of the cloud and mobility by securely connecting users to applications from any device, anywhere. The company has pioneered a security cloud that has shifted architectural design and approach to network security. With their unique security cloud, the company has created a Zero Trust Exchange platform with their security cloud to enable businesses to reduce cost, risk, simplify IT, and increase business agility.
  • Comprehensive health plans
  • Supportive parental & family leave
  • On-demand learning & development
  • Company-sponsored volunteering
  • Global tuition assistance program
  • Guilt-free paid time off
Company Core Values
  • Teamwork
  • Open Communication
  • Passion
  • Innovation
  • Customer Obsession