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Customer Success Manager
Clinical Operations, Remote
Confirmed live in the last 24 hours
Locations
Raleigh, NC, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Research
Requirements
  • 5+ years of experience working with life-sciences companies in Clinical Research with a demonstrated understanding of drug development processes and technologies
  • 21 CFR Part 11 and/or GxP domain knowledge
  • Proven ability to translate between IT and Business stakeholders to ensure business goals are achieved
  • Track record of leading life-sciences software implementation projects as consultant, business analyst, IT lead and/or business sponsor
  • Must be able to take complex business and software concepts and articulate them to an audience of varying perception levels
  • Ability to balance day-to-day project execution and long-term Customer Success within a fast-paced, collaborative team environment
  • Ability to travel 25%
Responsibilities
  • Develop enterprise software program adoption strategy for assigned territory
  • Establish relationships and consistent touchpoints with key customer stakeholders across IT and the Business to establish a strong Veeva Clinical program
  • Effectively demo Vault capabilities including use-cases, best practices, challenges, and how to address known gaps
  • Guide customers on best practices to optimize consumption of Veeva releases (e.g. change management and validation)
  • Evaluate how customers are managing their Vault Clinical investment and identify efficiency and effectiveness gains
  • Effectively influence and drive change within customer organizations
  • Build and manage customer working groups and communities so that our customers have an avenue for peer-to-peer interactions and development of best practices
Desired Qualifications
  • Direct experience implementing/consulting on known Clinical technologies - e.g. GoBalto, Medidata, IQVIA, Medrio, Open Text, Paraxel, Master Control, Phlexglobal, Wingspan
  • Participation in industry efforts outside of day-to-day job responsibilities
  • Detailed understanding of emerging Clinical / Industry best practices, trends, and/or standards
Veeva Systems

1,001-5,000 employees

Cloud computing services for pharmaceutical companies.
Company Overview
Veep's mission is to help R&D, quality, and regulatory teams eliminate inefficiencies and bring high-quality, safe, sustainable products to market without compromising quality. The company builds cloud-based tools for pharmaceutical research.
Benefits
  • Parental leave
  • PTO
  • Free food
  • Health, dental, & vision insurance
  • Gym membership reimbursement
Company Values
  • Do the Right Thing
  • Customer Success
  • Employee Success
  • Speed