Full-Time

Technical Writer

Temp

Posted on 8/22/2024

AuditBoard

AuditBoard

501-1,000 employees

GRC software for audit and compliance

Enterprise Software
Financial Services

Senior, Expert

Remote in USA

US Top Secret Clearance Required

Category
Technical Writing
Content & Writing
Required Skills
Communications
Marketing
Requirements
  • 5+ years of technical writing experience in a SaaS environment
  • Experience creating infographics to clearly communicate workflow processes and abstract topics
  • Experience working with the following tools preferred: ZenDesk, JIRA, Coda, Github, Pendo
  • Strong experience owning an end-to-end documentation creation process
  • Ability to manage stakeholder expectations against competing priorities and timelines
  • Self-starter with the ability to understand and then execute independently, while navigating ambiguity confidently to make informed decisions with limited information
  • Strong written and verbal communication and experience working with content in multiple mediums
  • Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment
  • A positive attitude and collaborative teammate willing to jump in and tackle new challenges
Responsibilities
  • Work closely with product managers, product marketing, engineers, and other stakeholders to develop, write, and maintain high-quality Help Center content, including user guides, troubleshooting articles, how-to tutorials, and FAQs.
  • Learn complex concepts, and communicate the information in a way that is engaging and easily understood for a variety of audiences, including end users, developers, and system administrators.
  • Effectively collaborate cross-functionally with teams and stakeholders to translate technical information to user-friendly content and deliver a consistent and cohesive customer experience.
  • Organize and structure Help Center content to ensure it is easily navigable and searchable, enhancing the overall user experience.
  • Manage ongoing improvement projects for the Help Center to keep our content up to date with the latest platform updates.
  • Ensure all documentation aligns with the company’s brand voice and tone, maintaining consistency across all customer-facing materials.
  • Manage multiple documentation projects simultaneously, ensuring timely delivery and adherence to deadlines.

AuditBoard provides Governance, Risk, and Compliance (GRC) software solutions for large enterprises, including many Fortune 500 companies. Its platform automates and manages audit, risk, and compliance programs in real time, enabling teams to collaborate and report from anywhere. The company operates on a Software-as-a-Service (SaaS) model, offering specialized modules for different GRC aspects, which simplifies complex tasks and improves efficiency. AuditBoard's goal is to empower organizations to effectively manage their compliance and risk management needs.

Company Stage

Acquired

Total Funding

$42.4M

Headquarters

Cerritos, California

Founded

2014

Growth & Insights
Headcount

6 month growth

0%

1 year growth

1%

2 year growth

5%
Simplify Jobs

Simplify's Take

What believers are saying

  • AuditBoard ranked #1 in enterprise Security Compliance in G2 Winter 2025 Grid Report.
  • The company was named 'Overall Risk Management Solution of the Year' in 2024.
  • AuditBoard's new analytics suite enhances data insights for customers.

What critics are saying

  • Increased competition from emerging GRC software providers could erode market share.
  • Rapid technological advancements may require costly updates to remain competitive.
  • Cybersecurity threats targeting cloud-based platforms could damage reputation and client trust.

What makes AuditBoard unique

  • AuditBoard offers a fully integrated GRC platform for large enterprises.
  • The platform provides real-time collaboration and reporting capabilities for remote work environments.
  • AuditBoard's SaaS model ensures continuous updates and improvements to its software.

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