Technical Writer

Why This Role is Exciting

We are looking for a Technical Writer to temporarily help create and enhance our documentation within the Digital Education team at AuditBoard. The ideal candidate will have a passion for technology and a proven track record of creating clear, concise, and engaging technical documentation. 

As a temporary Technical Writer, you will be supporting large initiatives within the AuditBoard Help Center to improve the current structure, style, and overall content strategy of the platform. You will play a critical role in ensuring our users can easily find the information they need to succeed with our products. You will be responsible for creating, organizing, and maintaining user-friendly documentation that addresses common customer questions, guides users through product features, and provides solutions to potential issues. Your work will directly impact customer satisfaction and product adoption.

Key Responsibilities 

• Work closely with product managers, product marketing, engineers, and other stakeholders to develop, write, and maintain high-quality Help Center content, including user guides, troubleshooting articles, how-to tutorials, and FAQs.
• Learn complex concepts, and communicate the information in a way that is engaging and easily understood for a variety of audiences, including end users, developers, and system administrators.
• Effectively collaborate cross-functionally with teams and stakeholders to translate technical information to user-friendly content and deliver a consistent and cohesive customer experience.
• Organize and structure Help Center content to ensure it is easily navigable and searchable, enhancing the overall user experience.
• Manage ongoing improvement projects for the Help Center to keep our content up to date with the latest platform updates.
• Ensure all documentation aligns with the company’s brand voice and tone, maintaining consistency across all customer-facing materials.
• Manage multiple documentation projects simultaneously, ensuring timely delivery and adherence to deadlines.

Attributes for a Successful Candidate 

• 5+ years of technical writing experience in a SaaS environment
• Experience creating infographics to clearly communicate workflow processes and abstract topics
• Experience working with the following tools preferred: ZenDesk, JIRA, Coda, Github, Pendo
• Strong experience owning an end-to-end documentation creation process
• Ability to manage stakeholder expectations against competing priorities and timelines
• Self-starter with the ability to understand and then execute independently, while navigating ambiguity confidently to make informed decisions with limited information
• Strong written and verbal communication and experience working with content in multiple mediums
• Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment
• A positive attitude and collaborative teammate willing to jump in and tackle new challenges