Customer Service Agent
Confirmed live in the last 24 hours
Allegiant Air

1,001-5,000 employees

Low-cost airline linking small cities to leisure destinations.
Company Overview
Allegiant stands out in the airline industry for its unique business model, focusing on connecting small cities to major leisure destinations with low-cost, high-efficiency services. The company's competitive edge lies in its ability to offer bundled vacation packages, including air travel, hotel rooms, and car rentals, making travel both affordable and convenient for customers. With a growth trajectory from a single aircraft and route in 1999 to over 92 aircraft and 350 routes today, Allegiant demonstrates industry leadership and a commitment to expanding access to travel.

Company Stage


Total Funding





Las Vegas, Nevada

Growth & Insights

6 month growth


1 year growth


2 year growth

Punta Gorda, FL, USA
Experience Level
Desired Skills
Customer Service
Customer Success & Support
  • Effective communication skills, both verbal and written
  • Ability to work efficiently under time constraints
  • Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations
  • Must be well groomed and adhere to the dress code policy
  • Must be at least 18 years of age and possess a valid driver's license
  • Able to attend required training
  • Strong computer skills and ability to use general office equipment
  • Ability to work in extreme weather conditions
  • TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum
  • The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude
  • Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats
  • Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments
  • Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate Ensure compliance with FAA, Allegiant Air and airport regulations
  • Enforce safety/security measures and monitor sensitive safety zones
  • Assist Customers with special needs, i.e., Customers who need assistance in boarding Ad hoc assignments as requested by the Lead or Supervisor Complete required reports Meets arriving flights at baggage carousel to ensure proper handling of bags
  • Monitors baggage carousel for unclaimed baggage
  • Stores unclaimed bags in Baggage Service Office until claimed or turned over to System Baggage Services
  • Handles delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to Systems Baggage Services
  • Inform customers of Allegiant Air policies and procedures, re: lost, damaged, or replacement baggage and pilferage claims
  • Provides consequential expenses to applicable customers when there is a delayed bag
  • Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags
  • Follow-up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc
  • Trace loaner wheelchairs, car seats, etc
  • Track replaced, damaged, and miss-loaded baggage Assists with lost and found articles
  • Other duties as assigned