Full-Time

Patient Care Advocate

Posted on 9/9/2024

Progyny

Progyny

501-1,000 employees

Fertility benefits management for employers

Financial Services
Healthcare

Compensation Overview

$20 - $35Hourly

+ Bonus + Equity

Entry, Junior

New York, NY, USA

Requires onsite presence in New York office for three days a week.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • Excellent customer service and interpersonal skills - ability to communicate accurately and concisely
  • Ability to work independently and demonstrate good judgment
  • Knowledge of fertility industry and patient procedures required
  • Highly organized, quick learner, with ability to multitask and prioritize work effectively
  • Ability to remain calm when faced with challenges
  • Ability to make and implement tough decisions
  • Strong communication and presentation skills
  • Prior experience in insurance or call center environments
  • Prior experience in fertility
  • Nursing degree and active nursing license, preferred
  • Active license as a clinical social worker, doula, or fertility consultant, preferred
  • Strong interpersonal skills, ability to work collaboratively within a team environment
  • Ability to effectively manage evolving priorities, multiple projects, and deadlines in a fast-paced environment
Responsibilities
  • Own the Progyny member relationship for specific clients including but not limited to; onboarding, scheduling appointments, providing educational resources, etc.
  • Provide ongoing concierge service for a high volume of members telephonically as well as via email.
  • Address member inquiries and proactively research high quality solutions to present.
  • Work cross-functionally with internal teams to adequately handle member escalations and inquiries
  • Serve as a liaison between members and clinics, including scheduling appointments
  • Maintain member satisfaction by timely addressing member questions via call or email

Progyny provides fertility benefits management services to employers, helping them offer comprehensive support for employees seeking fertility treatments and family-building options. Their services include intrauterine insemination (IUI), in vitro fertilization (IVF), fertility preservation, adoption assistance, and surrogacy support. Progyny partners with employers to integrate these benefits into their existing employee packages, aiming to improve clinical outcomes and reduce costs associated with fertility treatments. Unlike many competitors, Progyny focuses on delivering superior clinical results that exceed national averages and offers a seamless integration into benefits systems. The company's goal is to meet the growing demand for fertility and family-building benefits, supporting employees' reproductive health and well-being.

Company Stage

IPO

Total Funding

$95.6M

Headquarters

New York City, New York

Founded

2008

Growth & Insights
Headcount

6 month growth

10%

1 year growth

25%

2 year growth

70%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increasing employer demand for fertility benefits drives growth in Progyny's sector.
  • Acquisition of Apryl expands Progyny's global reach to over 100 countries.
  • Recognition as a TIME100 Most Influential Company underscores Progyny's strong market position.

What critics are saying

  • Investigation into potential federal securities law violations could lead to legal challenges.
  • Integration challenges from Apryl acquisition may affect service delivery and satisfaction.
  • Increased competition from initiatives like #FertilityCovered badge could impact market share.

What makes Progyny unique

  • Progyny offers comprehensive fertility benefits, including IVF, IUI, and surrogacy support.
  • The company partners with employers to integrate fertility benefits into existing packages.
  • Progyny's clinical outcomes consistently exceed national averages, enhancing its value proposition.

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