Full-Time
Field Support Technician
Zipline
1,001-5,000 employees
Autonomous drone delivery and logistics platform
No salary listed
Austin, TX, USA
In Person
On-site role; travel between regional sites required.
 General Maintenance & Repair (1) |
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- Inspect assigned DropBoxes and maintain clean, organized, safe, operational sites that meet Zipline standards.
- Perform routine preventive maintenance on DropBox systems and site equipment using established procedures.
- Complete basic repairs and light maintenance within approved procedures; escalate issues requiring specialized technical support or decisions.
- Troubleshoot technical and operational issues, identify hazards or deficiencies, and take appropriate action to protect safe operations.
- Document inspections, maintenance, repairs, site conditions, and escalations accurately and on time using mobile tools.
- Coordinate with Zipline teams, customers, and partner representatives to communicate site status and follow issues through resolution or handoff.
- Travel between assigned regional sites and support other regional locations as business needs require.
- Inspect assigned DropBoxes and maintain clean, organized, safe, operational sites that meet Zipline standards.
- Perform routine preventive maintenance on DropBox systems and site equipment using established procedures.
- Complete basic repairs and light maintenance within approved procedures; escalate issues requiring specialized technical support or decisions.
- Troubleshoot technical and operational issues, identify hazards or deficiencies, and take appropriate action to protect safe operations.
- Document inspections, maintenance, repairs, site conditions, and escalations accurately and on time using mobile tools.
- Coordinate with Zipline teams, customers, and partner representatives to communicate site status and follow issues through resolution or handoff.
- Travel between assigned regional sites and support other regional locations as business needs require.
Zipline designs, builds, and operates autonomous delivery networks using two drone platforms: P1 fixed-wing drones for long-range, centralized deliveries with parachute drops, and P2 hover-drones for precise home deliveries. It provides end-to-end service, from drones and hubs to software and logistics, under government and enterprise contracts, earning revenue per delivery or per distribution center. The system enables zero-emission, instant logistics for medical supplies and consumer goods across multiple countries, with partners like Walmart and GNC. The goal is fast, reliable, scalable delivery that expands access to essential items, especially healthcare, through a fully integrated global network.
Company Size
1,001-5,000
Company Stage
Series H
Total Funding
$2.1B
Headquarters
South San Francisco, California
Founded
2014
Get referred to Zipline
See people who can refer or advise you
Simplify's Take
What believers are saying
- Cleveland Clinic expands recurring prescription delivery with healthcare systems.
- Texas restaurant partnerships broaden Zipline beyond medical logistics.
- Africa livestock services open adjacent agricultural revenue streams.
What critics are saying
- FAA rule changes or safety incidents can freeze U.S. expansion.
- Large enterprise customers can terminate quickly after reliability or SLA failures.
- Scaling manufacturing and fleet operations raises defect and grounding risk.
What makes Zipline unique
- World’s largest autonomous delivery network, built end-to-end in-house.
- Started with Rwanda medical deliveries, proving regulated mission-critical logistics.
- Platform 2 enables quiet, precise home delivery in dense suburbs.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Sick Leave
Company Equity
Performance Bonus
Growth & Insights and Company News
6 month growth
↓ -2%1 year growth
↓ -3%2 year growth
↓ -4%US company Zipline has been delivering medical supplies via drone in Rwanda since 2016, operating from distribution centres that serve hospitals across the country. The drones carry blood, vaccines, and medicines, with deliveries taking minutes compared to hours by road. The service has contributed to reducing maternal mortality. Government data shows deaths during childbirth fell from 1,000 per 100,000 women 26 years ago to 87 today. A new US grant will expand coverage, part of the Trump administration's approach promoting American businesses in global health work. However, the US has simultaneously cut $200 million in funding for aid groups providing food and health services in Rwanda. Healthcare workers note that whilst drone delivery is valuable, poor infrastructure including inadequate roads, electricity, and equipment at local clinics remains a significant challenge.
The funding adds to a previous round, announced in January, that valued the drone startup at $7.6 billion.
Zipline, an American robotics company operating the world's largest autonomous delivery system, has raised over $600 million and is now valued at $7.6 billion. The company has surpassed two million commercial deliveries and will expand to Houston and Phoenix in early 2026, with additional metros following later in the year. Zipline's US deliveries have grown approximately 15% week-over-week for seven months. The service delivers food, retail and healthcare products in as little as 10 minutes, with a median flight time of three minutes. New sites now reach 100 deliveries per day in just two days, compared to 10 weeks for the company's first Dallas location. The company exceeded its Q3 daily delivery volume target by 30% and reached its Q4 target six weeks early.
The Elton John AIDS Foundation (EJAF) announced a $150 million funding initiative from the U.S. State Department to expand Zipline's drone delivery network for HIV care in Africa. This will increase outreach from 5,000 to 15,000 health facilities, benefiting 100 million people. The initiative has already delivered 86,000 antiretroviral treatments and empowered 38,600 adolescents to get tested. The program aims to eliminate HIV transmission in Africa through innovative healthcare delivery.
Introducing Zipotle: Chipotle partners with Zipline for aerial food delivery in Dallas.