Co-Op/Intern Upgrade and Migration Specialist
Posted on 8/30/2023

1,001-5,000 employees

Agile supply chain planning software
Company Overview
Kinaxis' mission is to deliver cutting-edge software that supports the ever-changing needs of the people who manage supply chains. The company has created an industry proven platform that combines human intelligence with AI and concurrent planning to help companies plan for any future, monitor risks and opportunities and respond at the pace of change.
Ottawa, ON, Canada
Experience Level
Desired Skills
IT & Security
  • Enrolled in a post-secondary diploma or degree in a related discipline
  • Excellent written and verbal communication skills
  • Strong organizational skills
  • Strong research and troubleshooting skills are required
  • Solid working knowledge of the Windows environments
  • Experience with manufacturing and inventory management
  • Experience in a customer-facing technical support position
  • Assist in the coordination of product updates or upgrades to our customers environments
  • Conduct negotiations and influence others while being flexible and adaptable
  • Assist in the creation and communicate of maintenance windows to external and internal audiences
  • Implement and validate change log evidence to ensure accuracy
  • Management of support case and knowledge bases articles
  • Coordinate change introduction on Windows based platform with exposure to Data center maintenance
  • Create and assist in analyzing Analytic Comparison report as part of a quarterly patch management program
  • Attend weekly support meetings to stay advised of changes and alert the broader team to issues that may impact them
  • Must adhere to all security and confidentiality requests for this position
  • May perform additional projects upon request