Full-Time

Financial Services Account Associate Senior

Confirmed live in the last 24 hours

Fidelity National Information Services

Fidelity National Information Services

10,001+ employees

Provides financial technology solutions globally

No salary listed

Senior

Company Does Not Provide H1B Sponsorship

Hyderabad, Telangana, India

Category
Customer Success
Sales & Account Management
Required Skills
Marketing
Customer Service
Connection
Connection
Connection
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Requirements
  • Excellent communication and interpersonal skills
  • Detail oriented and regard for timeliness
  • High regard for deadlines and deliverables
  • Owning the work assigned to ensure its completeness without compromising timeliness or accuracy
Responsibilities
  • Provides excellent customer service while serving as a telephonic concierge and primary point of contact to the financial institution’s high-value customers
  • Addresses inquiries and performs account maintenance on deposits and money market accounts
  • Assists customers by initiating payment investigations, maintenance requests, fulfillment requests, and fee reversals
  • Works with various internal and external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries
  • Follows up as required to close service tickets and inquiries that were escalated or referred to a different business function
  • Interfaces with clients to determine present and future needs and discusses progress toward solutions
  • Ensures service expectations are met and establishes rapport with each caller to set positive expectations for account maintenance queries and other servicing needs
  • Completes banking transactions and identifies opportunities to market bank products to best meet each caller’s personal needs
  • Maintains a comprehensive knowledge of applicable products and services and keeps informed about new products and services and changes to existing products and services
  • Successfully sells, markets, and shares information with new and existing customers to educate them about financial offerings
  • Provides referrals to the managing director or relationship manager for new and additional services
  • Participates in client loyalty process, providing information and encouraging clients to respond timely to surveys
  • Participates in follow-up discussions to develop action plans to address concerns
  • May participate in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and services offerings
  • Other related duties assigned as needed
Desired Qualifications
  • Excellent knowledge of Customer Services; Global mindset (Desirable)
  • 2yrs – 4yrs International call center experience is good to have
  • A good team player
  • Experience of working with global/other teams
Fidelity National Information Services

Fidelity National Information Services

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Fidelity National Information Services (FIS) provides financial technology solutions that help financial institutions, businesses, and developers manage payments, banking, and investment processes. Their products streamline transactions and improve the efficiency of financial operations. FIS stands out from competitors by leveraging decades of industry experience and a wide range of services tailored to meet the specific needs of their clients. The company's goal is to enhance the way money is managed globally, ensuring that financial systems work in harmony.

Company Size

10,001+

Company Stage

IPO

Headquarters

Jacksonville, Florida

Founded

1968

Simplify Jobs

Simplify's Take

What believers are saying

  • Cloud-native solutions align with demand for scalable financial services.
  • Real-time payments growth offers expansion opportunities for Money Movement Hub.
  • Strategic industry shifts allow FIS to focus on core financial technology strengths.

What critics are saying

  • Global Payments' acquisition of Worldpay may reduce FIS's market share.
  • Increased RTP transaction limits pressure FIS to enhance real-time payment solutions.
  • U.S. tariffs could increase cost pressures and supply chain complexities for FIS.

What makes Fidelity National Information Services unique

  • FIS launched Money Movement Hub to streamline payment processes for financial institutions.
  • The Quantum Cloud Edition enhances risk visibility and data-driven decision-making for treasurers.
  • FIS uses a 'show-tell-show' approach to improve client understanding and system implementation.

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Benefits

Hybrid Work Options

Company News

PYMNTS
May 1st, 2025
Fis Debuts Money Movement Hub To Ease Payment Friction

FIS debuted a tool to help financial institutions link to payment networks and process payments in one place. The FinTech’s Money Movement Hub is designed for institutions ranging from “super regional” banks to community lenders, according to a Thursday (May 1) press release. “While consumers’ expectations for payment ease and efficiency have increased, many institutions are struggling to meet these demands using dated and disparate technology, leaving them exposed to settlement delays and security vulnerabilities,” the release said

FF News
May 1st, 2025
FIS Harmonizes Payments With Launch of Unified Money Movement Hub

FIS harmonizes payments with launch of unified Money Movement Hub.

PYMNTS
May 1st, 2025
Fis: ‘Show-Tell-Show’ Approach Bolsters Fintech Client Success

Fostering a collaborative environment is key in helping clients meet challenges, FIS Vice President, Customer Success Meghan Oakes writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.”The questions our clients ask the most are “What is the process during the configuration phase of the project?” and “Is it a user-friendly configuration?” It is important for them to understand how the project will progress in all phases, as this will ultimately help them train current and future users. Aside from our clients asking questions, we also ask questions and direct our clients to maximize their knowledge of not only how the system works, but why certain decisions are made during an implementation. The client is changing processes and technology, and it is key to utilize all available internal and external resources to reach their ROI goals in the shortest amount of time possible.We enable our customers to fully experience our system through a “show, tell, show” approach during the implementation process. This method allows them to learn effectively through demonstration, followed by an explanation of the “why” behind decisions, and finally another demonstration of the outcome. Additionally, we encourage our customers to leverage the expertise of our implementation team, composed of former practitioners, to enhance their own experience.What gets measured gets improved. That is a statement we live by

PYMNTS
Apr 29th, 2025
Fis Debuts 'Quantum Cloud' Edition Of Treasury Platform

Financial technology firm FIS has debuted a new enterprise treasury platform. The company’s Treasury and Risk Manager – Quantum Cloud Edition is designed to offer finance chiefs and corporate treasurers with greater risk visibility, enhanced data-driven decision-making and faster, more efficient money movement, per a Tuesday (April 29) news release. “FIS is launching its enhanced solution as CFOs and corporate treasurers increasingly need to accelerate performance across their technology infrastructure,” the company said in the release

PYMNTS
Apr 29th, 2025
Fis Debuts ‘Quantum Cloud’ Edition Of Treasury Platform

Financial technology firm FIS has debuted a new enterprise treasury platform. The company’s Treasury and Risk Manager – Quantum Cloud Edition is designed to offer finance chiefs and corporate treasurers with greater risk visibility, enhanced data-driven decision-making and faster, more efficient money movement, per a Tuesday (April 29) news release. “FIS is launching its enhanced solution as CFOs and corporate treasurers increasingly need to accelerate performance across their technology infrastructure,” the company said in the release