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Customer Success Manager
Confirmed live in the last 24 hours
Toronto, ON, Canada
Experience Level
Desired Skills
  • Impeccable written and oral communication skills; you're talking to our customers, after all!
  • Superb relationship building skills, with a proven ability to cultivate deep and meaningful relationships with your teams and clients
  • Extremely analytical; you leverage data in all of your decision making
  • Highly organized; your calendar reminders have calendar reminders
  • Results oriented; you always have your next goal in mind, and a plan to get there
  • At least 1-2 years of Account Management, Customer Success or similar experience
  • Experience writing sales proposals or responding to RFPs is a huge plus
  • Build meaningful relationships with Loopio's Commercial customers through engaging emails, phone calls, and in-person meetings
  • Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to our nurture phase
  • Partner with customers to develop meaningful plans that feed their long term goals
  • Develop creative strategies to increase customer engagement, drive growth, reduce churn, and produce Loopio advocates
  • Manage key metrics that feed into team based goals around retention, growth, and advocacy
  • Build engaging “success plays”, email templates, and meeting frameworks to help streamline Customer Success activities
  • Execute Loopio training sessions and webinars through online demonstrations
  • Measure and action on engagement data through our Customer Health Score framework
  • Work with the Product Teams to champion customer insights and stories
  • Share Customer Success stories through case studies, blog posts, and internal communication
  • Work with the Support & Services Team to ensure alignment and provide a cohesive Loopio experience
Desired Qualifications
  • Experience in a SaaS company is a plus

201-500 employees