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Full-Time

Remote Insurance Counselor I

Franklin County, WA

Confirmed live in the last 24 hours

DaVita

DaVita

10,001+ employees

Provides comprehensive kidney care services

Healthcare

Compensation Overview

$18.5 - $28Hourly

Entry, Junior

Washington, USA

Role is 90% remote with 10% travel required to DaVita clinics throughout Eastern WA. Candidate must reside in Eastern WA or surrounding area (Franklin County).

Category
Customer Education & Training
Customer Experience
Customer Success & Support
Required Skills
Word/Pages/Docs
Customer Service
PowerPoint/Keynote/Slides
Requirements
  • Full vaccination against COVID-19 or a medical/religious exemption is required.
  • High School Diploma or equivalent is required.
  • This role requires basic computer skills, high speed internet (minimum of 40 GB) and a private workspace, and secure transportation to DaVita facilities to perform the duties of the job.
  • Minimum of two (1) years' experience working with Medicare and Medicaid insurance as well as commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) strongly preferred.
  • Minimum of two (1) years’ experience in a healthcare organization working with clinical staff and patients preferred.
  • Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required Power Point preferred.
  • Bilingual/Spanish Speaking strongly preferred.
Responsibilities
  • Conducts patient insurance education while operating within established compliance parameters of the company
  • Identifies and effectively communicates opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden
  • Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary
  • Provides a high-level of customer service to patients across multiple DaVita Dialysis facilities to ensure educational needs are met and to ensure patient questions or issues are addressed effectively
  • Completes insurance assessments/evaluations for patients to accurately document patient education sessions
  • Acts as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
  • Builds and maintains relationships with field partners (e.g. Home Program Departments, Facility Administrators, Social Workers, Administrative Assistants etc.) to ensure seamless patient support
  • Works closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements as they pertain to patient education.
  • Provides monthly reporting and analysis on key metrics related to patient education and advocacy as well as actively participates in monthly operations reviews on assigned patient portfolio
  • Seeks to find opportunities for continued process improvement and reviews ideas with team and operational leadership
  • Attends team meetings, phone conferences, and trainings as needed; may assist with onboarding and training of new teammates or other duties as assigned

DaVita provides specialized healthcare services focused on kidney care, particularly for patients with chronic kidney disease (CKD) and end-stage renal disease (ESRD). The company operates a network of dialysis centers where patients receive treatment, along with additional services like kidney health education and dietary guidance. DaVita's approach emphasizes value-based care, aiming to improve patient outcomes while managing healthcare costs. They utilize clinical metrics to monitor and enhance the effectiveness of treatments. Additionally, DaVita offers educational resources, such as Kidney Smart classes and risk quizzes, to empower patients in managing their kidney health. The company's goal is to create a more equitable and comprehensive kidney care system, fostering a supportive healthcare community.

Company Stage

IPO

Total Funding

N/A

Headquarters

Denver, Colorado

Founded

N/A

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

2%
Simplify Jobs

Simplify's Take

What believers are saying

  • DaVita's promotion of David Maughan to COO indicates strong internal leadership and potential for strategic growth.
  • The company's involvement in community projects, such as building workforce apartments, showcases its commitment to social responsibility and employee well-being.
  • Recent investments from firms like Quest Partners LLC and Coldstream Capital Management Inc. reflect confidence in DaVita's financial stability and growth potential.

What critics are saying

  • DaVita's history of legal issues, including a recent $34 million settlement for kickback violations, could damage its reputation and financial standing.
  • The competitive landscape in kidney care and potential advancements in biotechnology, such as eGenesis' kidney transplant program, may pose challenges to DaVita's market position.

What makes DaVita unique

  • DaVita's focus on value-based, patient-centric care sets it apart in the kidney care sector, emphasizing improved patient outcomes and reduced healthcare costs.
  • The integration of educational resources like Kidney Smart classes and risk quizzes demonstrates DaVita's commitment to proactive kidney health management, unlike competitors who may focus solely on treatment.
  • DaVita's extensive network of dialysis centers and integrated care programs provide a comprehensive approach to kidney care, distinguishing it from providers with more fragmented services.

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