Operations Manager

Required: Top Secret clearance with eligibility for SCI

In person in Kentucky/Tennessee within distance of Fort Campbell.

1. About us

Onebrief is building the future of military decisions. Our product is built for operational planning across the US and our allies and is currently in broad use at 8 of the largest military headquarters in the world. 3 of the 4 biggest operational plans in the US are currently built with Onebrief.

We’ve raised $53M in Venture Capital from top tier venture investors, including Human Capital, Caffeinated Capital, and Y Combinator. We are currently a Series B company and aspire to IPO in a few years.

We’re a rapidly growing team of 100. We’re spread worldwide, across Korea, Hawaii, the continental US, the UK, Germany, and Italy. This year, we plan to build a presence in Australia, Japan, and the Middle East.

Users love our product. They make statements like, “I will never plan again without Onebrief.” We grew usage 4x in 3 months. Last year, we achieved 100% gross retention and 158% net retention. Last year, our revenue grew 4x and reached double-digit millions. We anticipate similarly rapid growth this year.

Onebrief will become the single collaborative planning solution – from the Battalion level up to the Joint Staff, for the US and our allies around the world.

2. About you

• Experience as a leader and planner in an Army Division, Army Special Forces or ARSOA is ideal.

• You love our users, and you want to work with them. This is the single most important requirement. Implementing new software requires the enthusiastic support of our user base — skillful planners, primarily in the grade of O-3 to O-6. You understand them, and they confide in you. Users want you around, and they ask you to have a beer after work

• You deeply understand large military headquarters. Skillful planners, working at the tactical, operational and strategic level in the rank of O-4 to O-6, respect you and care what you have to say. So do Generals and Admirals

• You pay attention to detail. People rely on you. At your previous teams, you had a reputation as a workhorse. Example: we’re about to run a planning exercise, which will be the Air Assault Division’s first exposure to our product. No one is worried, because they know you’ve taken care of it

• You can get things from large government organizations. Example: our engineer needs admin access to a system on JWICS, in order to diagnose technical issues. It’s an unusual request, and no one at the customer knows what to do. Everyone tells you it’s not possible, but you love a bureaucratic challenge. You solve the problem with a few phone calls and friendly conversations

• You have technical skill. You don’t need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?

• You’re intense about our mission. It’s a core part of who you are

• You’re ambitious. We’re getting bigger. You should too

• You hold a current Top Secret clearance with eligibility for SCI

Qualifications

• Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.

• Advanced military education: Command and Staff, Advanced Military Studies.

• Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.

• Proven ability to expand business presence within a region, with emphasis on software or technology solutions.

• Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.

• Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.

• Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.

• Most importantly, you are a true Onebriefer:

  • You are obsessed with creating value for real users

  • You are ambitious, scrappy, and a creative problem-solver

  • You learn quickly, work iteratively, and naturally seek collaboration

  • You approach your work with integrity, intellectual honesty, and a low ego

  • You communicate frankly, clearly, and succinctly

  • You thrive as a self-starter, embracing autonomy and ambiguity

3. About the job

Your mission

As the Deputy Director of Operations, Fort Campbell you will:

• Own the entire customer relationship, from tactical level users up to Division/Group Staff

• Rapidly expand product usage until ~100% of G3 and G5 plans are in Onebrief at the Division Level. Additionally working with resident Brigades to build collaborative base-wide usage. You’ll need a combination of ordinary training and innovative strategies to get our product used as much as possible.

• Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year. Deals should expand over time.

• Clearly communicate user needs to the product team. Master using our product and excite the customer about each product improvement.

• Gather intel about the command, budget, and region to support growth; develop relationships with key staff members and become a trusted face around the Headquarters.

• Instill the Onebrief brand image.

• Enable our expansion to allies and partners across Fort Campbell and to other Army Division Headquarters.

• Your responsibilities aren’t limited to this list! We’re on this great adventure together, and we’ll each do what it takes for the team to succeed.

You will also:

• Lead or support exercises.

• Use your observations of our users to recommend product improvements.

• Provide face-to-face and remote customer support.

• Develop an understanding of customer social dynamics in order to support renewals and future sales.

• When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team.

To succeed, you’ll need a mastery of operational planning at multi-star headquarters. When you speak, do lead planners listen? Do Generals and Admirals?

You’ll also need technical skill. You don’t need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?