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Updated on 9/26/2022
United States
Experience Level
Desired Skills
  • Previous experience in a SaaS or similar technology company
  • 3-5 years of experience in a project management, implementation, consulting role
  • 1+ years of experience using Salesforce
  • Experience with Salesloft preferred
  • Experience in a billable/time tracking environment
  • Exceptional levels of customer empathy ,managing expectations to consistently deliver high customer satisfaction
  • Excellent verbal and written communication skills
  • Disciplined, flexible, and autonomous work habits; we don't micromanage
  • Achieve the Salesloft Administrator Certification, demonstrating your knowledge of our product
  • Take ownership of new customers' onboarding experience, from start to finish
  • Advocate for customers and coordinate additional Salesloft resources to resolve technical and strategic challenges
  • Understand the various metrics and respective targets for your role (e.g. billable utilization, customer satisfaction, project margin) and those of the broader Customer Services organization (e.g. seats activated, product usage/adoption)
  • Continue to focus on your OKRs
  • You will work with an amazing team you can learn from and teach
  • You will experience joining a high-growth/high-traction organization
  • You will hear “Yes, let's do that!” and then have the opportunity to successfully execute on your ideas
  • We have a vibrant, open office that utilizes modern technology
  • You will grow more here than you would anywhere else, that is a promise
  • Attend Salesloft's New Hire Orientation, where you will learn our Salesloft story and understand what makes our “Lofters” unique
  • Begin 1:1's with your manager, understand your 30-60-90-day plan and delve into your daily responsibilities
  • Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them
  • Understand the implementation methodology for our packaged onboarding offerings
  • Begin shadowing of calls/meetings with more tenured team members to see our methodology in action
Company Overview
SalesLoft helps brands deliver value and create trust by connecting with their customers.