Full-Time
Senior Product Designer
Updated on 11/14/2024
Charlie Health
1,001-5,000 employees
Online mental health treatment for youth
Compensation Overview
$120k - $155kAnnually
Senior
New York, NY, USA
- You have a minimum of 5 years of work experience in Product Design for tech/software products, preferably in Mental Health, Telehealth, or Workforce Management.
- You have experience solving complex, multi-persona interaction design problems and have delivered cohesive experiences across web and mobile.
- You are a systems thinker with a proven ability to solve complex UX problems and product strategy skills to deliver quality design solutions.
- You have a deep understanding of how qualitative and quantitative research informs product and design decisions.
- You have the ability to communicate complex ideas and strategic plans clearly and persuasively to different audiences to build alignment and move objectives forward.
- You have a bias for taking initiative and ownership of work, filling in the blanks when encountered by ambiguity.
- You’re skilled with user research (with a deep understanding of how qualitative and quantitative research informs product and design decisions), front end coding, project management, product discovery, and UX writing a plus.
- You possess a track record of making technical decisions that are best at that given point in time and comfort with making decisions with incomplete information.
- You’re an expert with the tools of the trade, and have experience contributing to token-based design systems.
- Collaborate with Engineering, Product Management, Clinical, and Operations partners to identify and define product opportunities.
- Set the quality bar for design and influence through your mastery of craft and problem solving skills.
- Approach problems critically, refine problem statements, and show breadth in exploring how we might solve them.
- Present and effectively communicate the problem space and clearly articulate the why behind design decisions leveraging data and insights.
- Drive the process, end-to-end: discovery, problem definition, solution definition, and experimentation through to launch.
- Drive user research to uncover customer problems, needs, and product opportunities.
- Drive co-creation workshops with your product team, designers, and stakeholders.
- Prototype, validate, and deliver elegant, on-brand solutions to complex problems.
- Support and provide radically candid feedback to team members.
- Contribute to our internal design processes, practices, team culture, and design system.
Charlie Health offers online mental health treatment services specifically designed for young people. Their main product is a virtual Intensive Outpatient Program (IOP) that combines personalized care with peer support to promote long-term healing. Clients can start the program quickly, often within 24 hours, and have flexible scheduling options available throughout the week. The company operates on a business model where clients can pay for services out-of-pocket or through insurance, with an easy verification process for coverage. Charlie Health distinguishes itself from competitors by focusing on the youth demographic and demonstrating effectiveness, as over 90% of clients report improvements in their mental health symptoms, supported by annual outcomes reports and clinical research. The goal of Charlie Health is to provide accessible and effective mental health treatment to young individuals in need.
Company Stage
Seed
Total Funding
$826.8K
Headquarters
Bozeman, Montana
Founded
2020
6 month growth
↑ 31%1 year growth
↑ 60%2 year growth
↑ 158%
Simplify's Take
What believers are saying
- Charlie Health's services have demonstrated significant efficacy, with over 90% of clients seeing improvements in severe mental health symptoms.
- The company's rapid growth and strategic partnerships, such as with Memorial Hermann and Talkspace, indicate strong market validation and potential for further expansion.
- The appointment of experienced leaders like Christine Ko as Chief People Officer suggests a strong focus on organizational growth and employee well-being.
What critics are saying
- The telehealth market is highly competitive, with numerous players like Talkspace and Mantra Health potentially diluting Charlie Health's market share.
- Dependence on insurance coverage for revenue could pose financial risks if reimbursement policies change or if clients face difficulties in verifying coverage.
What makes Charlie Health unique
- Charlie Health's focus on high-acuity mental health care for young people sets it apart in the telehealth market, which often targets a broader demographic.
- Their virtual Intensive Outpatient Program (IOP) offers rapid initiation within 24 hours, providing a level of accessibility and immediacy that is rare in the mental health sector.
- Partnerships with major health systems like Memorial Hermann and inclusion in Talkspace's Behavioral Health Consortium enhance their credibility and expand their reach.
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