Senior Sales Manager

Job Description

• Achieve daily targeted number of sales calls with effectiveness and document all interactions in the CRM system
• Develop business leads for the Hotel on a weekly basis and maintain a robust pipeline of prospective accounts
• Prepare monthly list of accounts to penetrate for the following month with detailed market analysis
• Plan a minimum of 2 site inspections and entertainment meetings per week with qualified potential accounts or new accounts
• Prepare monthly action plan for main market segment aligned with overall hotel revenue objectives
• Perform monthly review of account profile on room nights production and average rate to identify growth opportunities
• Monitor competitors' rate strategy, account penetration, and marketing activities to maintain a competitive edge in the market
• Fully responsible for accounts under his/her management, including contracting, updating profile, and renewing contracts in a timely manner
• Update management on VIP arrivals, meet and greet accordingly, and ensure exceptional service delivery
• Up-sell, cross-sell, and promote Hotel facilities and services at every available opportunity to maximize sales revenue
• Conduct negotiations to achieve the best profit margins and competitive rates for the Hotel while maintaining client satisfaction
• Attend hotel clients and local community business events to network and maintain high visibility within the market
• Update Director of Sales and Marketing on market trends, business leads, and competitive intelligence on a regular basis
• Mentor and support junior sales team members, providing guidance on sales techniques and account management best practices
• Track and report on key performance indicators (KPIs) including conversion rates, average deal size, and revenue targets

Qualifications

• Bachelor's degree in Hotel Management, Hospitality Management, Business Administration, Marketing, or a related field
• Minimum 5-7 years of sales experience in the hospitality industry, with at least 1-2 years in a senior  sales Manager role
• Proven track record of achieving and exceeding sales targets and revenue goals
• Proficiency with Customer Relationship Management (CRM) systems and hotel management software
• Strong negotiation and contract management skills with demonstrated ability to close deals while maintaining profitability
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key accounts
• Demonstrated experience in account management, business development, and pipeline management
• Experience with luxury or upscale hotel brands
• Knowledge of group sales, corporate accounts, and event management
• Proficiency in market analysis and competitive intelligence gathering
• Experience mentoring and developing junior sales team members

Additional Information

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities