Job description

As the QA Technical Team Lead / Manager, you have a critical role in leading and supporting the team in delivering on agreed upon timelines, success measures, in accordance with the project plan . You’ll work collaboratively to articulate recommendations and help guide decisions, identify potential roadblocks, and communicate with key stakeholders, with the priority of meeting/exceeding customer expectations. 

A strong focus on driving results, responsibility includes a broad range of tasks such as a leader and as an individual contributor. You’ll work to develop the team by coaching, providing feedback, and prioritizing work. Along with managing your own responsibilities. 

What will you do?

• Defining quality standards and metrics for the current project/product.
• Working with all stakeholders to ensure that the quality metrics are reviewed, closed, and agreed upon.
• Make the QA team aware of the Quality matrix and resolve all the queries.
• Create a list of milestones and checkpoints and set measurable criteria to check the quality on a timely basis.
• Defining processes for test plan and several phases of testing cycle.
• Planning and scheduling several milestones and tasks like alpha and beta testing.
• Ensuring all development tasks meet quality criteria through test planning, test execution, quality assurance and issue tracking.
• Work closely on the deadlines of the project
• Ensure the team is focusing on automation along with manual testing.
• Keep raising the bar and standards of all the quality processes with every project.
• Set processes for test plan reviews and ensure that test plans get reviewed by all stakeholders.
• Review test strategies and see that all the various kinds of testing like unit, functional, performance, stress, acceptance etc. are getting covered.
• Reviewing status reports from team managers and taking appropriate actions accordingly.
• Should be the focal point of contact for the QA team for all the escalations related to testing and Quality assurance.
• Creating and defining risks, contingencies and plans.
• Set Quality standards for the teams in various new testing technologies in the industry. This may include finding new strategies for automation testing and day to day work processes like agile and scrum.
• Coordinate activities which enforce quality improvements
• Ensure that a highly motivated environment is created in the team.
• Reviewing status reports from team managers and taking appropriate actions accordingly.
• Ensure that the several testing and validation processes are improved continuously.

What experience do we expect?

• Bachelor’s Degree or equivalent in education and experience.
• 5+ years of professional experience in QA, Engineering, lead role
• Passion for customer service and overall customer success
• Demonstrated project management experience:
• Excellent verbal and written communication 
• Ability to capture data to inform decision making
• Conflict management 
• Project organization and presentation
• Ability to learn quickly through coaching and training
• Willingness to learn and take ownership on projects
• Demonstrate critical thinking with the ability to approach problems tenaciously and with a sense of urgency.
• Ability to travel from time to time (limited travel < 5%)

What behaviors are important for you to exhibit at Syllable?

• Organized
• Affable, relationship builder
• Honest, trustworthy, direct
• Accountable
• Comfortable with ambiguity
• Passionate about customer service, improving health and access to care for patients
• Demonstrative of company core values

Why join Syllable?

• Fast-growing company with product live at many customers
• Fun, innovative, creative, and high-performance environment
• Independence and ownership- self-starting environment
• Mission focused to make access better for all patients
• Syllable also offers benefits, including Health & Wellness, Mental Health Visits, PTO, 401(k) retirement plan, and a discretionary bonus based upon individual and company performance. 

Syllable is open to consideration of candidates at varying levels of experience and responsibility, subject to meeting the basic qualifications of the position. As such, the salary range for this position is $110-$220K.  The range of compensation for this role takes into account the variety of factors considered in making compensation decisions, including but not limited to pay band placement, skillset, experience and training, licensure and certification, geographic location, and other business and organizational needs. All compensation decisions are dependent on the facts and circumstances of each case.