QA Technical Team Lead / Manager
Posted on 3/11/2023
Nashville, TN, USA • Remote • Sunnyvale, CA, USA
Experience Level
Desired Skills
Customer Service
Quality Assurance (QA)
  • Bachelor's Degree or equivalent in education and experience
  • 5+ years of professional experience in QA, Engineering, lead role
  • Passion for customer service and overall customer success
  • Demonstrated project management experience:
  • Excellent verbal and written communication
  • Ability to capture data to inform decision making
  • Conflict management
  • Project organization and presentation
  • Ability to learn quickly through coaching and training
  • Willingness to learn and take ownership on projects
  • Demonstrate critical thinking with the ability to approach problems tenaciously and with a sense of urgency
  • Ability to travel from time to time (limited travel < 5%)
  • Defining quality standards and metrics for the current project/product
  • Working with all stakeholders to ensure that the quality metrics are reviewed, closed, and agreed upon
  • Make the QA team aware of the Quality matrix and resolve all the queries
  • Create a list of milestones and checkpoints and set measurable criteria to check the quality on a timely basis
  • Defining processes for test plan and several phases of testing cycle
  • Planning and scheduling several milestones and tasks like alpha and beta testing
  • Ensuring all development tasks meet quality criteria through test planning, test execution, quality assurance and issue tracking
  • Work closely on the deadlines of the project
  • Ensure the team is focusing on automation along with manual testing
  • Keep raising the bar and standards of all the quality processes with every project
  • Set processes for test plan reviews and ensure that test plans get reviewed by all stakeholders
  • Review test strategies and see that all the various kinds of testing like unit, functional, performance, stress, acceptance etc. are getting covered
  • Reviewing status reports from team managers and taking appropriate actions accordingly
  • Should be the focal point of contact for the QA team for all the escalations related to testing and Quality assurance
  • Creating and defining risks, contingencies and plans
  • Set Quality standards for the teams in various new testing technologies in the industry. This may include finding new strategies for automation testing and day to day work processes like agile and scrum
  • Coordinate activities which enforce quality improvements
  • Ensure that a highly motivated environment is created in the team
  • Reviewing status reports from team managers and taking appropriate actions accordingly
  • Ensure that the several testing and validation processes are improved continuously

51-200 employees