Full-Time

Staff Backend Engineer

Customer Operations

Confirmed live in the last 24 hours

Monzo

Monzo

1,001-5,000 employees

Digital-only banking platform for personal finance

Fintech
Financial Services

Compensation Overview

Ā£140k - Ā£165kAnnually

Senior, Expert

H1B Sponsorship Available

London, UK + 2 more

More locations: Cardiff, UK | Remote in UK

Ad hoc meetings in London; distributed working within the UK is allowed.

Category
Backend Engineering
Software Engineering
Requirements
  • You have a track record of technical excellence, delivering resilient systems, ideally behind consumer products.
  • You have experience in solving human + tech problems at scale.
  • You have technically led across 3-4 teams to solve complex optimisation problems.
  • You have a quantitative mindset: you care about outcomes and you make data-informed decisions.
  • Youā€™re comfortable working in a cross-functional team that deals with ambiguity and have experience helping your team and partner team resolve that ambiguity.
  • You have experience with or a strong desire to work with Machine Learning specialists to apply various models (including large language models) to real-world problems.
  • You have demonstrable experience working with stakeholders, especially non-technical stakeholders at the senior level.
Responsibilities
  • Partner with the Engineering Director supporting the collective and provide technical leadership across 3+ squads and ~20 engineers.
  • Work collaboratively with product, data and operational leaders to identify and execute on opportunities that further the organisationā€™s goals and strategy, bringing the right level of clarity, urgency and rigour as appropriate.
  • Work on solving multi-faceted optimisation problems at scale, such as how to maximise the leverage of technologies like LLMs to aid human workers or how to forecast, schedule and efficiently route requests through a workforce of thousands of people and more generally solve high quality customer support at scale.
  • Oscillate between contributing to high-level planning and strategy and organisational leadership and diving deep into the execution of problems and getting hands-on as necessary.
  • Use your expert knowledge and experience to lead architectural discussions for the most complex systems in the collective. Youā€™ll do this in order to arrive at solutions that are robust and optimal given the context.
  • Keep a high bar for technical excellence in the collective, through your own work, highlighting the work of others and calling out when things havenā€™t quite met the bar.
  • Pro-actively mentor, sponsor and up-level engineers.

Monzo operates as a digital-only banking platform focused on providing a modern and convenient way for individuals to manage their finances. Its primary product is a user-friendly mobile app that enables customers to track their income, spending, and savings easily. The app includes features that help users save money, such as automatically setting aside a portion of their paycheck or rounding up payments to the nearest dollar. Monzo generates revenue through interest on customer deposits, fees for certain services, and interchange fees from card transactions. Additionally, it offers overdrafts and personal loans as part of its services. What sets Monzo apart from traditional banks is its real-time balance updates and instant spending notifications, which help customers stay informed about their finances. With over 8 million customers, Monzo aims to meet the growing demand for accessible, mobile-first banking solutions.

Company Stage

N/A

Total Funding

$1.9B

Headquarters

London, United Kingdom

Founded

2015

Growth & Insights
Headcount

6 month growth

ā†‘ 8%

1 year growth

ā†‘ 23%

2 year growth

ā†‘ 62%
Simplify Jobs

Simplify's Take

What believers are saying

  • Monzo's rapid customer growth, with over 8 million users, indicates strong market demand and potential for further expansion.
  • The launch of fee-free accounts for children under 16 could attract a new generation of loyal customers and foster long-term brand loyalty.
  • Innovative security features enhance customer trust and could reduce fraud-related losses, improving overall customer satisfaction.

What critics are saying

  • The competitive fintech landscape requires continuous innovation to maintain differentiation and avoid losing market share to other digital banks.
  • Regulatory changes affecting fees and interchange rates could impact Monzo's revenue model, necessitating adjustments to maintain profitability.

What makes Monzo unique

  • Monzo's digital-only banking platform offers a user-friendly mobile app with real-time balance updates and instant spending notifications, setting it apart from traditional banks.
  • The introduction of Monzo for Under 16s demonstrates a commitment to financial literacy and early financial education, a niche not widely addressed by competitors.
  • Monzo's trio of industry-first security controls, including Known Locations, Trusted Contacts, and Secret QR codes, provides enhanced fraud protection that is unique in the digital banking sector.

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Benefits

Competitive salary

Flexible working hours

Work from home

Stock options

32 days of paid vacation and public holidays per year

Health insurance

EAP

Learning budget

Home office stipend

Paid parental leave