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Technical Account Manager
Posted on 9/9/2022
INACTIVE
Locations
Austin, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
SQL
Requirements
  • 5+ years in a Technical Support role or Account Management equivalent
  • Proactive problem-solver with the ability to execute at both the tactical and strategic level
  • Ability to thrive in a high growth, fast paced environment and adapt quickly to changing demands
  • Strong operational rigor and effective project management skills; able to drive cross-functional collaboration to achieve results
  • High attention to detail and ability to troubleshoot
  • SQL Knowledge Preferred
  • Experience with open APIs Preferred
  • Must be a Box user (it's free!)
Responsibilities
  • Provide a white glove level of service and support to your assigned accounts by helping them implement and operationalize Box products to grow their business - 6-8 accounts assigned at a time
  • Develop a deeper understanding of assigned clients' business practices and operating environment
  • Perform technical reviews of their support health, on a weekly and quarterly basis (ticket reviews, standard support metrics, etc.)
  • Act as an escalation point for critical technical issues at all times
  • Partner with customer's helpdesk team to drive training, best practices, and pipeline for feedback
  • Work with the wider Customer Success org to provide this high level of service via support channels, external documentation, or product feedback/development - Provide feedback to other teams regarding processes
  • Champion and advocate for the customer within Box - you are the voice of the Customer
  • Leverage knowledge of your customers' environments and use cases to influence the roadmap of Box products
  • Lead customer facing meetings both over the phone and in person
  • Collaborate on the continued design of the Technical Account Manager offering
  • Optimize and improve process to build a scalable way to support more of our strategic accounts
  • Act as backup for Blocker issues for other TAM accounts
Box

1,001-5,000 employees

Cloud content management and file sharing service
Company Overview
Box is on a mission to make businesses more productive, competitive, and powerful by connecting people and their most important information. The company operates one of the world's largest cloud storage platforms.
Benefits
  • Health and Wellness
  • Family Support
  • Generous Time Off
  • Financial Benefits
  • Community
  • Evolving Workplace
Company Values
  • Blow our customers' minds
  • Take risks. Fail fast. GSD
  • 10x it!
  • Be an owner. It's your company
  • Bring you (___) self to work every day
  • Be candid and assume good intent
  • Make mom proud