Full-Time
AV Technician
MSM Technology
No salary listed
No H1B Sponsorship
Newport News, VA, USA
In Person
On-site work is required.
US Top Secret Clearance Required
Category
 IT & Security (1) |
|---|
Required Skills
Microsoft Office
Microsoft Windows
Word/Pages/Docs
Excel/Numbers/Sheets
Microsoft Outlook
Requirements
- A Secret security clearance is required.
- A Certified Technology Specialist certification is required or must be obtained within six months of hire.
- Security+ CE certification at Information Assurance Technical Level II is required.
- At least two years of audio/visual experience is desired.
- Intermediate knowledge of Microsoft Teams functionality and implementation and troubleshooting of microphone and camera peripheral devices and drivers is required.
- Knowledge of integrated audiovisual signal paths, including scalers, switchers, distribution amplifiers, and extenders, is required.
- Knowledge of Microsoft Office, primarily Outlook, Excel, and Word, and Windows is required.
Responsibilities
- Provide on-site direct audiovisual and videoteleconferencing support, including troubleshooting Cisco-based conferencing systems and Microsoft Teams.
- Set up, schedule, troubleshoot, maintain, replace, and install videoteleconferencing equipment; provide in-call support and equipment training.
- Troubleshoot rooms that are hard down and rapidly resolve technical issues to minimize conference-room downtime.
- Build and maintain drivers and update existing firmware for preventative maintenance of Cisco videoteleconferencing systems and Windows-based systems.
- Support customer requests, videoteleconferencing meetings, and sessions across 10 videoteleconferencing rooms using Cisco- and Windows-based systems.
- Apply knowledge of monitors, projectors, videoconferencing systems, and Windows-based systems.
- Manage site inventory and spare equipment using a database.
- Manage and complete quarterly preventative-maintenance projects and weekly status reports.
- Create and resolve break-fix tickets by monitoring the client ticketing system.
- Support NIPR and SIPR communication mediums.
- Support Microsoft Teams conferences on SIPR and NIPR networks.
- Support Skype for Business videoteleconferencing conferences with the same operational requirements as Cisco and Polycom videoteleconferencing systems.
Desired Qualifications
- At least two years of audio/visual experience.