Deposit Operations Manager

Description

DESCRIPTION

POSITION TITLE: Deposit Operations Manager

DEPARTMENT: Deposit Operations

CLASSIFICATION: Exempt

APPROVED BY: CEO

POSITION REPORTS TO: CFO

POSITIONS SUPERVISED: Deposit Operations Specialist I, Deposit Operations Specialist II, Deposit Operations Specialist III

POSITION PURPOSE

Responsible for directing, coordinating, maintaining, and controlling deposit operations functions to include member service, exception processing, transaction review, IRA and HSA fulfillment. Monitors Department policies and procedures and recommends improvements, consults with the Senior Management team, participates in establishing and implementing major goals and objectives, and serves as a resource in all aspects of deposit operations. Ensures accurate internal and external recording and reporting of financial transactions. Ensures activities are in accordance with established legal, regulatory, and Company procedures. Assigns, directs, and appraises Deposit Operations staff.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the planning, development, and implementation of effective accounting strategies, policies, and procedures.
• Ensures all Deposit Operation functions are correctly performed and are in accordance with established polices and standards. Ensures all security procedures are followed.
• Assists/creates short and long term goals and objectives for the Deposit Operations department. 
• Answers team member questions, solves problems, and assists with complex transactions and sensitive member issues. Explains policies and procedures to members. 
• Makes judgments for the department, within limits of authority pertaining to fees, deposit correction and accepting checks or drafts. 
• Supervises the development and implementation of information and control systems.
• Assumes responsibility for the effective and efficient performance of responsibilities.
• Identifies and resolves any Deposit Operations or Branch situations in which policy or regulations are not adhered to.
• Evaluates established policies and procedures, and creates, updates, or modifies them as necessary.
• Effectively manages Deposit Operations personnel, ensuring optimal performance.
• Oversees hiring and succession planning for the Department. Assesses staffing requirements and fills open positions with qualified candidates.
• Provides leadership to personnel through effective objective setting, delegation, and communication. Conducts meetings to ensure that personnel are well informed of changes in programs, policies, and procedures.
• Trains, directs, and coordinates personnel. Ensures that training and development needs are met and provides assistance and support as needed.
• Conducts performance appraisals as assigned. Provides measurable feedback to accounting staff and suggestions for improved performance. Formulates and implements employee corrective actions as needed.
• Assumes responsibility for establishing and maintaining effective communication and coordination with members, area personnel and with management.
• Responds to members in a courteous, professional and timely manner, providing prompt, accurate and efficient service.
• Maintains regular contact with other departments to obtain information and/or to correct transactions.
• Assists Deposit Operations personnel as needed.
• Ensures the Credit Union’s professional reputation is projected and maintained.
• Keeps executive management informed of area activities and of any significant problems. 
• Attends and participates in meetings as required.
• Assumes responsibility for related duties as required or assigned.
• Ensures work area is clean, secure, and well maintained.
• Completes additional duties and special projects as assigned.

PERFORMANCE MEASUREMENTS

• Deposit Operations documents, records, and reports are accurate, current, and timely.
• Errors or discrepancies are promptly discovered and resolved (or referred).
• Department staff is adequately trained and cross-trained.
• Department procedures are complete and up-to-date.
• Interaction with members is courteous and professional.
• Good communication and coordination exists with Credit Union personnel. Assistance and support are provided as needed.
• Management is appropriately informed of area activities.
• Deposit Operations functions are completed in accordance with established standards, policies, and procedures.
• Good working relationships, DEI and collaborative initiatives exist with credit union personnel.

Requirements

QUALIFICATIONS

EDUCATION/CERTIFICATION: 

• Four-year college degree, or commensurate work experience in a financial institution 

REQUIRED KNOWLEDGE: 

• A thorough knowledge of branch operations and procedures, including opening and closing accounts, loans, IRA, HSA, and certificate procedures.
• Moderate accounting knowledge.

EXPERIENCE REQUIRED: 

• Five or more years of high level deposit operations experience.
• Three or more years of supervisory experience.

SKILLS/ABILITIES: 

• Able to train on a variety of department tasks and procedures.
• Can effectively create and/or update department procedures.
• Well organized.
• Good attention to detail and accuracy.
• High level of reasoning.
• Ability to multitask in a fast paced work environment.
• Good math skills.
• Cooperative and willing to assist others.
• Able to use PC, calculator, and other basic business machines.
• Intermediate to advanced proficiency in Microsoft Office Software products (Word, Excel, PowerPoint and Outlook) required.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

FINGER DEXTERITY: 

• Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

TALKING: 

• Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. 

AVERAGE HEARING: 

• Able to hear average or normal conversations and receive ordinary information.

REPETITIVE MOTIONS: 

• Movements frequently and regularly required using the wrists, hands, and fingers.

AVERAGE VISUAL ABILITIES:

• Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

PHYSICAL STRENGTH: 

• Sedentary work; sitting most of the time. Exerts up to 50 lbs. of force occasionally. (Almost all office jobs.)

WORKING CONDITIONS

NONE: No hazardous or significantly unpleasant conditions. (Such as in a typical office.)

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY: 

• Ability to apply common sense understanding to carry out detailed instructions and to deal with problems involving a few variables.
• Able to interpret various instructions.

MATHEMATICS ABILITY: 

• Ability to perform basic math skills; compute discounts and percentages.
• Able to perform simple algebra.

LANGUAGE ABILITY: 

• Ability to read a variety of books, magazines and instruction manuals.
• Ability to prepare memos, reports, and essays using proper punctuation, spelling and grammar.
• Ability to communicate distinctly with appropriate pauses and emphasis; correct punctuation (or sign equivalent) and variation in word order; using present, perfect, and future tenses.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. 

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. 

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.