INACTIVE
Full-Time
Customer Service Rep – Entry Level
Ridesharing app
Compensation Overview
$17.1 - $18.7Hourly
Entry, Junior
Cincinnati, OH, USA
Required Skills
Communications
Customer Service
Requirements
- Not remote; 5 days on site (Monday-Friday 8:30am-5:00pm)
- Valid unrestricted driver's license
- High energy with an outgoing, social personality-you love talking to people!
- Must have a strong work ethic and a bias for taking action
- Strong ability to prioritize and organize daily work activities with minimal supervision
- Ability to be on your feet for extended periods of time during the workday (although Lyft will make accommodations for qualified individuals with disabilities)
- Impeccable customer service skills
- Knowledge of the for-hire vehicle industry
- Familiarity with the greater Cincinnati area
- Excellent, verbal and written communication
- Experience working with consumer vehicle rentals or fleet operations is nice to have, but not required
- Ability to lift 40+ pounds on an as needed basis, not frequently
- Ability to multi-task and switch into different modes during the workday/week
Responsibilities
- Assist in guiding drivers through the rental onboarding process
- Clearly communicate with and educate drivers one-on-one
- Prepare new drivers for what to expect and how to be successful on the road in Express Drive
- Assist with vehicle transportation, vehicle cleanings, re-fueling vehicles, and rental preparation
- Rental preparation includes cleaning, assist with the daily cleaning and detailing activities which include but are not limited to: Detailing, vacuuming, and cleaning vehicle exterior and interior components Interior vehicle sanitization; tasks will be completed by hand with the assistance of appropriate equipment
- Assist with maintaining and organizing vehicle parking lot
- Work with current drivers to problem solve and assist with resolving any issues they may have
- Uphold the Lyft standard of service while working with all drivers
- Flexible schedule: this is a full-time role that may require some early mornings or evening hours
- Maintain and adhere to the State of Ohio and Lyft safety protocols related to COVID-19
Lyft's mission is to improve people's lives with the world's best transportation. The company operates a mobile platform for the ridesharing of cars, bikes, and scooters and serves over a million rides per day.
Company Stage
IPO
Total Funding
$4.8B
Headquarters
San Francisco, California
Founded
2012
Growth & Insights
Headcount
6 month growth
↑ 2%1 year growth
↑ 5%2 year growth
↑ 3%INACTIVE