Director of Operations

GTM/Revenue

Confirmed live in the last 24 hours

Locations

San Jose, CA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Data Analysis

Lead Generation

Management

Marketing

Sales

Communications

CategoriesNew

Sales & Account Management

Operations & Logistics

Requirements

Minimum of 8 years of previous operations experience in a similar roles
Bachelor's degree in business or science with PMP designation preferred
8+ years' experience in project management, analytical problem-solving capabilities, previous operational excellence experience and a demonstrated track record of implementing operational improvements
Experience in fast paced, SaaS companies working with international teams and reports including US, India and Europe
Demonstrated experience managing and leading Sales, Marketing, Customer Success, or Business Operations teams
Strategic Thinking:
Strong strategic and analytical skills with the ability to identify opportunities and solve complex problems
Proven track record of developing and implementing successful operational strategies
Leadership and Communication:
Excellent leadership skills with the ability to motivate and inspire teams
Strong interpersonal and communication skills to collaborate effectively with stakeholders at all levels
Extremely strong organizational skills and business acumen
Results-Oriented:
Proven ability to drive results and meet or exceed targets and objectives
Data-driven mindset with a focus on performance metrics and continuous improvement
Industry Knowledge:
Solid understanding of the sales, marketing, and customer success functions
Familiarity with business operations, including process optimization and efficiency

Responsibilities

Drive cross-functional management of Sales, Marketing, Customer Success and Business operations
Institute and drive programs, projects and processes
Develop, track and improve analytics, metrics, objectives and goals
Foster a collaborative, high-performance culture, encouraging teamwork and professional growth
Sales Operations:
Develop and implement strategies to drive sales growth and maximize revenue
Collaborate with the sales team to establish sales targets, quotas, and incentives
Oversee the sales pipeline, forecasting, and performance analysis
Ensure efficient sales processes, including lead generation, qualification, and conversion
Marketing Operations:
Work closely with the marketing team to develop and execute marketing strategies
Monitor marketing campaigns, analyze performance metrics, and optimize ROI
Drive lead generation efforts and collaborate with sales to ensure effective lead management
Customer Success:
Develop and implement customer success strategies to enhance customer satisfaction, retention, and expansion
Establish and monitor customer success metrics and KPIs
Collaborate with other departments to ensure seamless customer experiences across all touchpoints
Business Operations:
Streamline and optimize business processes, workflows, and systems
Monitor and analyze key operational metrics to identify areas for improvement and efficiency
Develop and implement strategies to enhance productivity and operational effectiveness
Collaborate with cross-functional teams to drive operational initiatives and support business growth
Foster the design, implementation, and execution of processes for cross-functional areas of our business to provide timely, visible, and clear bottom-up and top-down communication, documentation and reporting
Lead, monitor and establish visibility and communication of cross-company projects/processes with analytics and content management, with the goal of maximizing information sharing, visibility and enablement
Collaborate with program and project managers regarding systems and process alignment to enable product delivery plans with stakeholder engagement
Responsible for creating and delivering status reports on cross-company priority initiatives and operational activities for executives and key stakeholders
Responsible for identifying and reporting roadblocks, risks, and critical dependencies; and ensuring the important 'stuff' gets done
Identify and ensure ownership for and that processes across the organization are living and amended as required; establish and maintain a metrics program to measure results

AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen’s invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at www.appzen.com.

Location: San Jose Bay Area, In-office 3 days per week (Mon, Tue, Thu)

It is an exciting time at AppZen and we have a new opportunity for a Director of Operations! This role will drive critical cross-functional operational ownership for collaboration, systems, processes, metrics and reporting, and operational efficiencies across the organization. You will serve as the connective tissue across the organization to ensure stakeholders can successfully execute on integrated projects and operational plans between business units in alignment with AppZen’s strategic goals. This role will report to our Senior Vice-President of Global Field Operations.

Specifically, the Director of Operations will be responsible for managing operations across Sales, Marketing, Customer Success and Business Operations with a team of direct and indirect reports. You will be responsible for driving operational excellence, implementing and optimizing programs and processes, and ensuring smooth functioning of business functions.

Responsibilities and Ownership:

Drive cross-functional management of Sales, Marketing, Customer Success and Business operations
Institute and drive programs, projects and processes
Develop, track and improve analytics, metrics, objectives and goals
Foster a collaborative, high-performance culture, encouraging teamwork and professional growth
Sales Operations:
Develop and implement strategies to drive sales growth and maximize revenue
Collaborate with the sales team to establish sales targets, quotas, and incentives
Oversee the sales pipeline, forecasting, and performance analysis.
Ensure efficient sales processes, including lead generation, qualification, and conversion
Marketing Operations:
Work closely with the marketing team to develop and execute marketing strategies
Monitor marketing campaigns, analyze performance metrics, and optimize ROI
Drive lead generation efforts and collaborate with sales to ensure effective lead management
Customer Success:
Develop and implement customer success strategies to enhance customer satisfaction, retention, and expansion
Establish and monitor customer success metrics and KPIs
Collaborate with other departments to ensure seamless customer experiences across all touchpoints
Business Operations:
Streamline and optimize business processes, workflows, and systems
Monitor and analyze key operational metrics to identify areas for improvement and efficiency
Develop and implement strategies to enhance productivity and operational effectiveness
Collaborate with cross-functional teams to drive operational initiatives and support business growth
Foster the design, implementation, and execution of processes for cross-functional areas of our business to provide timely, visible, and clear bottom-up and top-down communication, documentation and reporting
Lead, monitor and establish visibility and communication of cross-company projects/processes with analytics and content management, with the goal of maximizing information sharing, visibility and enablement
Collaborate with program and project managers regarding systems and process alignment to enable product delivery plans with stakeholder engagement
Responsible for creating and delivering status reports on cross-company priority initiatives and operational activities for executives and key stakeholders
Responsible for identifying and reporting roadblocks, risks, and critical dependencies; and ensuring the important ‘stuff’ gets done
Identify and ensure ownership for and that processes across the organization are living and amended as required; establish and maintain a metrics program to measure results

Requirements:

Minimum of 8 years of previous operations experience in a similar roles
Bachelor’s degree in business or science with PMP designation preferred
8+ years’ experience in project management, analytical problem-solving capabilities, previous operational excellence experience and a demonstrated track record of implementing operational improvements
Experience in fast paced, SaaS companies working with international teams and reports including US, India and Europe
Demonstrated experience managing and leading Sales, Marketing, Customer Success, or Business Operations teams
Strategic Thinking:
Strong strategic and analytical skills with the ability to identify opportunities and solve complex problems.
Proven track record of developing and implementing successful operational strategies
Leadership and Communication:
Excellent leadership skills with the ability to motivate and inspire teams.
Strong interpersonal and communication skills to collaborate effectively with stakeholders at all levels
Extremely strong organizational skills and business acumen
Results-Oriented:
Proven ability to drive results and meet or exceed targets and objectives.
Data-driven mindset with a focus on performance metrics and continuous improvement
Industry Knowledge:
Solid understanding of the sales, marketing, and customer success functions
Familiarity with business operations, including process optimization and efficiency

Benefits:

Competitive salary package and bonus or variable incentive pay depending on role
Comprehensive medical, dental, vision and life insurance benefits
Unlimited PTO
Paid parental leave for eligible employees
401(k) match
$250 annual reimbursement for continuous learning
Onsite gym access for HQ (San Jose) employees
Lots of office perks like snacks, happy hours, company events
These benefits are only applicable to full time employees

If you are a driven and experienced operations professional with a passion for driving business growth and operational excellence, we would love to hear from you. Join our team as the Director of Operations and contribute to our ongoing success.

AppZen is committed to fair and equitable compensation practices.

The base pay range for this role is listed above. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans.

We are equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.