Director of Operations
Confirmed live in the last 24 hours
San Jose, CA, USA
Experience Level
Desired Skills
Data Analysis
Lead Generation
Sales & Account Management
Operations & Logistics
  • Minimum of 8 years of previous operations experience in a similar roles
  • Bachelor's degree in business or science with PMP designation preferred
  • 8+ years' experience in project management, analytical problem-solving capabilities, previous operational excellence experience and a demonstrated track record of implementing operational improvements
  • Experience in fast paced, SaaS companies working with international teams and reports including US, India and Europe
  • Demonstrated experience managing and leading Sales, Marketing, Customer Success, or Business Operations teams
  • Strategic Thinking:
  • Strong strategic and analytical skills with the ability to identify opportunities and solve complex problems
  • Proven track record of developing and implementing successful operational strategies
  • Leadership and Communication:
  • Excellent leadership skills with the ability to motivate and inspire teams
  • Strong interpersonal and communication skills to collaborate effectively with stakeholders at all levels
  • Extremely strong organizational skills and business acumen
  • Results-Oriented:
  • Proven ability to drive results and meet or exceed targets and objectives
  • Data-driven mindset with a focus on performance metrics and continuous improvement
  • Industry Knowledge:
  • Solid understanding of the sales, marketing, and customer success functions
  • Familiarity with business operations, including process optimization and efficiency
  • Drive cross-functional management of Sales, Marketing, Customer Success and Business operations
  • Institute and drive programs, projects and processes
  • Develop, track and improve analytics, metrics, objectives and goals
  • Foster a collaborative, high-performance culture, encouraging teamwork and professional growth
  • Sales Operations:
  • Develop and implement strategies to drive sales growth and maximize revenue
  • Collaborate with the sales team to establish sales targets, quotas, and incentives
  • Oversee the sales pipeline, forecasting, and performance analysis
  • Ensure efficient sales processes, including lead generation, qualification, and conversion
  • Marketing Operations:
  • Work closely with the marketing team to develop and execute marketing strategies
  • Monitor marketing campaigns, analyze performance metrics, and optimize ROI
  • Drive lead generation efforts and collaborate with sales to ensure effective lead management
  • Customer Success:
  • Develop and implement customer success strategies to enhance customer satisfaction, retention, and expansion
  • Establish and monitor customer success metrics and KPIs
  • Collaborate with other departments to ensure seamless customer experiences across all touchpoints
  • Business Operations:
  • Streamline and optimize business processes, workflows, and systems
  • Monitor and analyze key operational metrics to identify areas for improvement and efficiency
  • Develop and implement strategies to enhance productivity and operational effectiveness
  • Collaborate with cross-functional teams to drive operational initiatives and support business growth
  • Foster the design, implementation, and execution of processes for cross-functional areas of our business to provide timely, visible, and clear bottom-up and top-down communication, documentation and reporting
  • Lead, monitor and establish visibility and communication of cross-company projects/processes with analytics and content management, with the goal of maximizing information sharing, visibility and enablement
  • Collaborate with program and project managers regarding systems and process alignment to enable product delivery plans with stakeholder engagement
  • Responsible for creating and delivering status reports on cross-company priority initiatives and operational activities for executives and key stakeholders
  • Responsible for identifying and reporting roadblocks, risks, and critical dependencies; and ensuring the important 'stuff' gets done
  • Identify and ensure ownership for and that processes across the organization are living and amended as required; establish and maintain a metrics program to measure results