VP of Operations

Responsibilities and Ownership:

• Drive cross-functional management of Sales, Marketing, Customer Success, Business Operations teams and Finance/FP&A teams:
• Institute and drive programs, projects and processes.
• Develop, track and improve analytics, metrics, objectives and goals.
• Foster a collaborative, high-performance culture, encouraging teamwork and professional growth.
• Sales Operations:
• Develop and implement strategies to drive sales growth and maximize revenue.
• Collaborate with the sales team to establish sales targets, quotas, and incentives.
• Oversee the sales pipeline, forecasting, and performance analysis.
• Ensure efficient sales processes, including lead generation, qualification, and conversion.
• Marketing Operations:
• Work closely with the marketing team to develop and execute marketing strategies.
• Monitor marketing campaigns, analyze performance metrics, and optimize ROI.
• Drive lead generation efforts and collaborate with sales to ensure effective lead management.
• Customer Success:
• Develop and implement customer success strategies to enhance customer satisfaction, retention, and expansion.
• Establish and monitor customer success metrics and KPIs.
• Collaborate with other departments to ensure seamless customer experiences across all touchpoints.
• Business Operations:
• Streamline and optimize business processes, workflows, and systems.
• Monitor and analyze key operational metrics to identify areas for improvement and efficiency.
• Develop and implement strategies to enhance productivity and operational effectiveness.
• Collaborate with cross-functional teams to drive operational initiatives and support business growth.
• Foster the design, implementation, and execution of processes for cross-functional areas of our business to provide timely, visible, and clear bottom-up and top-down communication, documentation and reporting.
• Lead, monitor and establish visibility and communication of cross-company projects/processes with analytics and content management, with the goal of maximizing information sharing, visibility and enablement.
• Collaborate with program and project managers regarding systems and process alignment to enable product delivery plans with stakeholder engagement.
• Responsible for creating and delivering status reports on cross-company priority initiatives and operational activities for executives and key stakeholders.
• Responsible for identifying and reporting roadblocks, risks, and critical dependencies; and ensuring the important ‘stuff’ gets done.
• Identify and ensure ownership for and that processes across the organization are living and amended as required; establish and maintain a metrics program to measure results.

Requirements:

• Minimum of 8 years of previous operations experience in a similar roles.
• Bachelor’s degree in business or science with PMP designation preferred.
• MBA preferred.
• 8+ years’ experience in project management, analytical problem-solving capabilities, previous operational excellence experience and a demonstrated track record of implementing operational improvements.
• Experience in fast paced, SaaS companies working with international teams and reports including US, India and Europe.
• Demonstrated experience managing and leading Sales, Marketing, Customer Success, Business Operations teams and Finance/FP&A teams.
• Demonstrated experience and success managing metrics and KPIs in these operation functions, including pipeline generation, conversion rates and win-loss analysis.
• Strategic Thinking:
• Strong strategic and analytical skills with the ability to identify opportunities and solve complex problems.
• Proven track record of developing and implementing successful operational strategies.
• Leadership and Communication:
• Excellent leadership skills with the ability to motivate and inspire teams.
• Strong interpersonal and communication skills to collaborate effectively with stakeholders at all levels.
• Extremely strong organizational skills and business acumen.
• Results-Oriented:
• Proven ability to drive results and meet or exceed targets and objectives.
• Data-driven mindset with a focus on performance metrics and continuous improvement.
• Industry Knowledge:
• Solid understanding of the sales, marketing, and customer success functions.
• Familiarity with business operations, including process optimization and efficiency.

Benefits:

• Competitive salary package and bonus or variable incentive pay depending on role.
• Comprehensive medical, dental, vision and life insurance benefits.
• Unlimited PTO.
• Paid parental leave for eligible employees.
• 401(k) match.
• $250 annual reimbursement for continuous learning.
• Onsite gym access for HQ (San Jose) employees.
• Lots of office perks like snacks, happy hours, company events.
• These benefits are only applicable to full time employees.