Full-Time
JD Logistics
Account Manager, Merchant Services
Posted on 4/25/2024
China's largest online retailer and technology services
Data & Analytics
Robotics & Automation
Venture Capital
Industrial & Manufacturing
VR & AR
AI & Machine Learning
Consumer Goods
Junior
City of Industry, CA, USA + 1 more
Required Skills
Sales
Communications
Customer Service
Requirements
- Bachelor’s Degree or higher
- More than 1 years of relevant work experience in supply chain/e-commerce industry
- Bilingual in Chinese and English
- Team management experience
- Proficient in Microsoft Office Suite
- Excellent organization, collaboration and communication skills, service and teamwork oriented, relevant strong sense of responsibility
- Ability to work in a fast-paced environment with multiple priorities and tight deadlines
Responsibilities
- Ensure successful on-boarding of new clients by coordinating with sales, solution, and operation teams and provide training on whole cycle warehouse processes and OMS system
- Conduct monthly P&L analysis on different accounts/clients to evaluate the profit and margin of different business models
- Lead and work on warehouse optimization projects-based WMS/OMS/Billing system and warehouse operation process
- Deliver exceptional customer service, including but not limited to KPI accomplishment, issues resolution, requirements response, and customer relationship maintenance
- Build up the Customer Relationship Management (CRM) system by cooperating with various team under JD.COM Group, including teams from Europe, Thailand, Indonesia etc
- Coordinate with different third-party service providers and monitor the SLA and performance of supplier
- Assist Account Receivable and Account Payable in billing process by streamlining and recommending ongoing improvements to current billing process
JD.com is China's largest online retailer, offering a wide range of products from fresh food to electronics, with a nationwide fulfillment network enabling same- and next-day delivery. The company is transitioning to a technology and service enterprise, leveraging cutting-edge technology and infrastructure to serve nearly 600 million customers and promote innovation across various industries.
Company Stage
Series B
Total Funding
$7.9B
Headquarters
Chaoyang, China
Founded
1998
Growth & Insights
Headcount