Senior Business Operations Analyst

Summary

As a Power Generation Senior Business Operations Analyst, you will serve as a strategic connector between business operations, technical teams, and cross-functional stakeholders to ensure the smooth and effective performance of APS’s Non-Nuclear Generation operations.

In this role, you’ll lead efforts to analyze business processes, manage operational systems, coordinate cross-departmental projects, and deliver data-driven insights that support key decision-making. You'll be instrumental in translating business needs into well-defined project scopes, driving initiatives from planning to execution, and ensuring outcomes align with strategic objectives. With a deep understanding of generation business operations and a knack for analysis and stakeholder coordination, you’ll play a pivotal role in optimizing performance and supporting continuous improvement across our power generation organization.
 

Key Skills & Tasks:

Business Process Analysis - Analyze operational workflows to identify inefficiencies, gaps, or opportunities for process improvement. Develop and document optimized business processes that support power generation effectiveness and compliance.
Data Analytics & Reporting - Create and maintain detailed reports, dashboards, and statistical summaries that provide insights into operational performance. Ensure data integrity, consistency, and alignment with standardized company reporting protocols.
Project Leadership - Lead cross-departmental projects involving process or system improvements with moderate to complex scope and budget. Manage project timelines, track progress, ensure stakeholder engagement, and guide initiatives to successful delivery.
Requirements Gathering & Documentation - Translate business needs into clear, actionable requirements and functional specifications for technical teams. Partner with subject matter experts and development teams to ensure alignment from discovery through implementation.
Regulatory & Operational Compliance - Ensure adherence to all regulatory and system security requirements while supporting audits and documentation readiness. Collaborate with internal teams to monitor and uphold industry and internal compliance standards.
Stakeholder Engagement - Serve as a key liaison across operations, technical, and business teams to promote alignment and transparency and provide mentorship to less tenured personnel, sharing knowledge and guiding professional development.

People We Want to Talk To

• Analytical thinkers who love solving problems, streamlining processes, and uncovering insights hidden in data.
• Business-savvy professionals with experience inenergy, utilities, or industrial operations, particularly those with exposure to power generation.
• Communicators who can act as a bridge between business stakeholders and technical teams—fluent in both spreadsheets and strategy.
• Detail-oriented project drivers who are comfortable leading initiatives across departments and balancing multiple moving parts.
• Collaborative teammates who are curious, resourceful, and constantly looking for smarter, cleaner ways to get work done.
• Professionals familiar with Powerbase or generation-specific business systems, or those excited to grow their knowledge in utility-scale operations.

Minimum Requirements

• Bachelors Degree in a related area. 
• In lieu of Bachelors Degree, combination of four (4) years relevant work experience and relevant college coursework in business, information technology or a related area.
• Five (5) years of progressively responsible experience where strong understanding of business unit operations, business unit systems, database design, structure, functions and work processes and experience with database tools is obtained.
• Previous experience with the systems specific to the business area may also be required.
• Demonstrated knowledge of business processes and operational knowledge including functions, procedures, processes, and computer systems.
• Ability to identify process improvement opportunities, gaps, data analysis and recommended solutions which tie functional needs to technology solutions. 
• Demonstrated project/team experience and ability to prioritize work. 
• Ability to review data, see relationships and patterns, as well as possess strong analytical, communication, interpersonal and organizational skills. 
• Experience in managing projects and identifying and resolving issues.  Expertise in PC applications including advanced skill level in Microsoft Excel, Access, and Word. 
• Requires proficient knowledge of emerging practices and technologies used within the business area. 
• Knowledge of applicable federal and state laws, regulations, and standards impacting business areas. 
• Demonstrated communication skills, both verbal and written.

Major Accountabilities

1) Participates or leads projects to formulate and define business needs, system scope modifications, and objectives through research and fact finding combined with a good understanding of business functions, systems, and industry requirements.
2) Researches, analyzes, and resolves routine to complex business/operational problems within the business units. Interfaces with IT, Systems Analysts, or vendors to resolve issues as necessary. Follows up to ensure timely resolution of problems and ensure customer satisfaction.
3) Participates in or oversees analysis, planning, and implementation of enhancements to new and existing processes, which may include new systems and/or enhancements to existing systems. Ability to gather and write moderate requirements based on business needs with consideration of business goals and future needs. 
4) Provides input and gathers functional requirements, policy/procedure interpretation, and future business system needs. For smaller projects, may coordinate assigned phases of project planning and execution, including estimating resources and tasks, creating, managing and controlling project schedules and resources.
5) Using quantitative metrics, analyze process designs, workflows, and suggests process improvement initiatives, which may include potential technology solutions to streamline, automate, and/or improve process efficiencies.
6) With limited direction, coordinates and participates in the development of effective business cases using sound cost/benefit analysis. Keeps apprised of current and emerging trends for business unit.
7) Provides operational support for business area and multiple systems including, but not limited to, researching and resolving system problems, gap analysis, training identification and delivery, and data integrity audits.
8) Writes, maintains, and supports a variety of reports or queries utilizing appropriate reporting tools. Assists in the development of standard and complex reports for business unit. Assists in the development and maintenance of standardized business reporting protocol and ensures data integrity and consistency in all reporting aspects.
9) May monitor and track business goals, activities, performance monitoring, and issues for an assigned unit(s) to keep management apprised of business unit activities.
10) Actively shares knowledge of business/technical environment, priorities, and processes to less tenured personnel.
11) Conducts research, performs data analysis, and reports findings through formal presentations. 
12) Participates in project assignments as a lead or a key member. Responsible for coordinating activities within the business areas. Direct areas of project responsibility to include needs analysis, scope definition, testing strategy, implementation, and user acceptance. May support application/system training to functional users.
13) May be responsible for managing access, security for business systems, and ensuring appropriate data security controls including process and system documentation.
14) Maintains documentation of processes, guidelines, tools, procedures, and training aids required to support business unit.
15) May participate in the planning, development, and administration of business unit's budget functions.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.