Customer Care Associate

Are you ready to build a career that’s not just a job but a meaningful journey? At Born Primitive, we offer more than just work — we offer a dynamic, collaborative environment where passion meets purpose. With exceptional work-life balance and a team that feels like family, you’ll thrive both personally and professionally.

Born Primitive is proudly Veteran-owned and operated, deeply rooted in the values that make our nation great: sacrifice, honor, and unwavering commitment to freedom. We’re inspired by the men and women who embody these principles, and we strive to carry their legacy forward. Our team members don’t just work here — they reflect these values in everything they do, becoming a vital part of a mission larger than themselves.

If you’re passionate about making an impact and want to grow with a company that stands for something greater, Born Primitive might be the perfect fit for you. Join us, and be part of a team that inspires and uplifts, every single day.

Overview:

The Customer Care Associate will serve as a versatile team member, seamlessly transitioning between addressing the needs of the customer to processing returned items as well as assisting in order fulfillment to ensure a smooth and efficient customer experience.  

Responsibilities Will Include: 

• Returns Process:
• • Process and handle customer returns in accordance with company policies
  • Investigate and resolve issues related to product returns, ensuring customer satisfaction
  • Collaborate with others on the Customer Care team to optimize processes and minimize return-related challenges
• Customer Support:
• • Provide exceptional customer service through various communication channels (phone, email, chat)
  • Address customer inquiries, concerns, and issues promptly and professionally
  • Collaborate with others on the Customer Care team to share insights and contribute to continuous improvement
• Versatility and Adaptability:
• • Quickly adapt to changing priorities and assist in areas with high demand
  • Maintain a high level of proficiency to ensure effective support
• Flexibility in Dynamic Work Environments:
• • Recognize that the Customer Care Department may experience fluctuations in business demands
  • Be flexible and able to switch gears constantly to meet the evolving needs of the business, including providing support to other departments
  • Contribute to a collaborative and positive work environment, supporting team members during peak periods.
• Software Proficiency:
• • Demonstrate the ability to navigate multiple software platforms efficiently
  • Utilize various tools and systems to process returns, manage customer inquiries, and streamline workflow
  • Stay updated on changes and enhancements to software platforms to ensure optimal performance
• Brand & Product Knowledge
• • Develop a deep understanding of Born Primitive’s brand, products, and services
  • Stay informed about product features, specifications, and updates
  • Utilize brand and product knowledge to enhance customer interactions and provide accurate information

Minimum Qualifications:

• High School Diploma or equivalent 
• Ability to work in a fast-paced environment and remain flexible to constant changes
• Effective communication skills
• Ability to work with a team
• Email and phone communication skills 
• Ability to handle a vast variety of different tasks
• Computer skills and the ability to learn new programs quickly
• Create and maintain a quality, professional work environment and ability to maintain a positive relationship with all co-workers and colleagues
• Must be available to work flex schedule of Monday - Friday, 8 hours per day between 8:00am and 6:00pm.  Occasional weekends and holidays.
• Must be willing and able to lift packages anywhere from 2-50lbs

Preferred Qualifications:

• Bachelor’s Degree or Equivalent Work Experience 
• 2+ years of related customer contact/ service industry experience
• Apparel Industry Experience 

(This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position)

Required Characteristics:

• Ability to work under pressure and in various climates, heat or cold
• Efficient and professional communication skills to engage with customers
• Will be trained to use multiple software programs 
• Ability to thrive in a quickly growing and very fast paced work environment
• Quality organizational skills
• Ability to work with a diverse group of individuals

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