Full-Time
Spanish Interpreter
University of Rochester
Private research university in Rochester, NY
Compensation Overview
$21.78 - $30.53/hr
Rochester, NY, USA
In Person
Travel to offsite locations is required.
Bachelor's, Associate's
Category
 Medical, Clinical & Veterinary (1) |
|---|
Required Skills
Electronic Health Records (EHR)
Customer Service
HIPAA
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Requirements
- An Associate’s degree is required.
- Fluency in English and Spanish, with strong verbal and written skills in both languages, is required.
- Completion of a 40-hour training course in medical interpreting is required.
- Ability to travel to offsite locations is required.
Responsibilities
- Provide interpreting services for University of Rochester Medical Center clinical and professional staff, patients, and accompanying family members or significant others.
- Manage communication flow autonomously and efficiently between source and target languages during medical and non-medical healthcare encounters across inpatient and ambulatory clinical specialties.
- Respond to hospital pager assignments within established timeframes and provide services across varied shifts, including required weekend on-call coverage.
- Interpret prescheduled and pager-received assignments in a timely and professional manner in accordance with hospital policy.
- Assess encounter goals and situational context in collaboration with clinical healthcare providers and non-clinical hospital staff.
- Choose communication ground rules and methods, explain the interpreter’s role, and brief healthcare professionals on relevant knowledge about the patient or encounter.
- Assess and recommend communication methods for patients with communication barriers, altered mental status, or other special communication needs, and verify the patient’s preferred language.
- Select the appropriate interpreting mode, including consecutive, simultaneous, or sight translation.
- Propose the most suitable service-delivery modality, including in-person, video, or telephone interpreting.
- Debrief healthcare professionals after encounters as necessary to improve understanding and provide linguistic and cultural insights.
- Monitor for linguistic misunderstandings and recommend adjustments to formality and style.
- Prioritize, triage, and respond to multiple service requests according to critical urgency and patient acuity.
- Support cultural responsiveness by assessing cross-cultural effects on verbal and nonverbal communication during complex interpersonal encounters.
- Monitor and address cultural misunderstandings to empower patients to participate in care decisions.
- Confirm possible cultural misunderstandings with all parties to avoid assumptions, disrespect, or harm.
- Facilitate understanding of cultural differences and promote direct communication to build trust and patient satisfaction.
- Inform patients about available support services when appropriate.
- Promote inclusive and equitable communication during interactions with all parties.
- Contribute as a language and culture specialist to clinical and non-clinical healthcare teams operating 24 hours a day, seven days a week.
- Provide interdisciplinary education to team members to support effective communication during encounters, patient training, and teaching.
- Facilitate meaningful access to healthcare programs for patients with limited English proficiency while supporting applicable legal, regulatory, and accreditation requirements.
- Identify interpreting-service needs based on patient-provider dynamics and best practices, and inform program leadership of service-enhancement recommendations.
- Apply national healthcare interpreter ethics and standards of practice, Joint Commission standards, department policies, safety protocols, and infection-control standards.
- Complete service-provision documentation in the electronic medical record.
- Disclose and justify potential limitations, conflicts, or needs for recusal appropriately and promptly.
- Protect patient confidentiality in accordance with the Health Insurance Portability and Accountability Act.
- Intervene impartially and transparently within professional boundaries to protect the autonomy, dignity, and safety of all parties.
- Maintain interpreter performance-based skills assessed at hire or through direct observation.
- Participate in professional growth and development through webinars, conferences, annual training, and self-directed learning.
- Complete mandatory annual policy and procedure training, annual health updates, staff meetings, and other required training activities.
- Complete documentation, paperwork, administrative duties, electronic-record entries, database entries, certification updates, professional-development transcripts, and other assigned paperwork.
- Perform other duties as assigned.
Desired Qualifications
- A Bachelor’s degree is strongly preferred.
- One year of interpreting experience in a healthcare setting is strongly preferred.
- Knowledge of human anatomy, physiology, pathology, clinical tests, and procedures in the working languages is strongly preferred.
- Strong customer service and communication skills are strongly preferred.
- Healthcare interpreting certification through CCHI or IMIA is strongly preferred at hire or within 18 months of hire.
- Translation certification is preferred.
The University of Rochester is a research university with programs spanning the humanities, health care, business, education, music, engineering, and the sciences.
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