Product Manager; Member Experience

Posted on 7/19/2023

INACTIVE

201-500 employees

Employee benefits digital platform

Company Overview

Beam's mission is to simplify and modernize the health benefits industry using technology. The company has created a modern suite of ancillary employee benefits within an intuitive digital platform that delivers a simple, smart, and wellness-focused experience for brokers, employers, and members.

AI & Machine Learning

Company Stage

Series E

Total Funding

$209M

Founded

2012

Headquarters

Columbus, Ohio

Growth & Insights

Headcount

6 month growth

↓ -17%

1 year growth

↓ -20%

2 year growth

↓ -25%

Locations

Remote in USA • Columbus, OH, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Sales

Marketing

Looker

Google Analytics

CategoriesNew

Product

Business & Strategy

Growth & Marketing

Requirements

5+ years of experience as a Product Manager
Successful track record of driving and delivering “0-1” initiatives
Experience working in a customer-centric, product-focussed organization
Experience being the voice of the customer in an organization through the authoring of user personas and stories, requirements documentation, and product specs
Experience partnering with multiple stakeholders across organizations including marketing, customer support, finance or design
Familiarity with data tools such as Looker and Google Analytics

Responsibilities

Build and expand Beam's user experiences across mobile apps and the web
Collaborate with other member-focused teams to build a cohesive member experience from benefit selection to enrollment
Envision and then build a modern benefits experience for companies
Collaborate closely with stakeholders to understand the needs of both internal and external customers
Articulate company goals as outcome-based product proposals, considering both technical and design criteria
Research and develop product strategy from the ground up in your area of focus
Develop, manage, and adapt product roadmap to meet OKRs
Partner with engineering managers, designers, researchers, and developers to build products (green-field or iterations of current features)
Create measurement mechanisms to ensure continued success and iteration of released features
Coordinate product launches with cross-functional teams such as marketing, client success, and sales
Work with other product team members to build a scalable yet always improving process to ensure successful product development cycles

About Beam

Beam was founded in 2012 by three engineers who saw the opportunity to modernize the dental benefits industry using technology. The first product was the Beam Brush, which was one of the earliest examples of the Internet of Things in healthcare.

Today, Beam Benefits is a digitally-led employee benefits company that offers dental, vision, life, disability, and supplemental health coverage. The company simplifies and modernizes the $100+ billion ancillary benefits industry through its intuitive online platform, self-service tools, AI-powered underwriting, and thoughtful coverage for improved overall wellness. Its Beam Perks™ program offers incentives to members and rewards them for healthy behaviors. Beam is available in 44 states across the U.S.

Joining Beam Benefits Means

• Working in a complex and dynamic business, simultaneously operating across insurance, CPG manufacturing, IoT, and dental services

• Being supported and encouraged to improve every day by working collaboratively with a diversely skilled team

• Engaging in an energizing, committed, and fun work environment

• Being empowered as an ‘owner’ of your subject matter and work

• Joining in our mission to forever change the way people access benefit

• Being a person of high character, high EQ, and amazing talent

What We’re Looking For

Our members team oversees the entire member journey at Beam and builds compelling innovative member-focused experiences. We are responsible for enrollment, registration, core consumer experiences, our mobile app, and hardware. With our design, research, operations, and engineering teams, we collaborate to improve activation, monetization, and engagement for our members.

We are looking for an experienced product manager to join our members team and help craft multiple areas within our roadmap. This product manager will focus on helping build tools to boost awareness and understanding of benefits offered by employers. Roughly, 20% of employees decide to decline coverage due to a lack of communication. This role has an opportunity to help shift that number.

What You Will Bring

You are an experienced, data-informed Product Manager that has built a diverse set of technical and customer-centric products. You have a passion for research and discovery in the product life cycle. You have experience speaking for internal and external customers and love turning their voices into products that meet the stakeholder needs and add value to the business overall. You have worked in an agile environment and know how to turn ideas into epics that can be broken down and delivered by technical and design teams.

What You Will Do

Build and expand Beam’s user experiences across mobile apps and the web
Collaborate with other member-focused teams to build a cohesive member experience from benefit selection to enrollment
Envision and then build a modern benefits experience for companies
Collaborate closely with stakeholders to understand the needs of both internal and external customers
Articulate company goals as outcome-based product proposals, considering both technical and design criteria
Research and develop product strategy from the ground up in your area of focus
Develop, manage, and adapt product roadmap to meet OKRs
Partner with engineering managers, designers, researchers, and developers to build products (green-field or iterations of current features)
Create measurement mechanisms to ensure continued success and iteration of released features
Coordinate product launches with cross-functional teams such as marketing, client success, and sales
Work with other product team members to build a scalable yet always improving process to ensure successful product development cycles

What Skills Will Help You Be Successful

5+ years of experience as a Product Manager
Successful track record of driving and delivering “0-1” initiatives
Experience working in a customer-centric, product-focussed organization
Experience being the voice of the customer in an organization through the authoring of user personas and stories, requirements documentation, and product specs
Experience partnering with multiple stakeholders across organizations including marketing, customer support, finance or design
Familiarity with data tools such as Looker and Google Analytics

Visa sponsorship or transfer not available for this position.

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Beam believes a diverse and inclusive environment is key to building a great company and a great product. We are committed to creating an environment that is welcoming for people of all backgrounds, and encourage everyone to apply. Beam is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.