Full-Time

Senior Documentation Specialist

Updated on 5/2/2024

Upgrade

Upgrade

1,001-5,000 employees

Provides personal loans and cashback credit cards

Data & Analytics
Financial Services

Senior

Phoenix, AZ, USA

Required Skills
React.js
Requirements
  • 2+ Years of experience directly related to procedural documentation and content creation
  • Formal writing or technical procedural writing experience required
  • Bachelor's degree required
  • Financial services regulatory and compliance knowledge required
  • Experience in a startup, fintech, or fin-serv call center environment required
  • Highly organized individual with the ability to balance a high volume of tasks
  • Expert proficiency with Google Suite and Microsoft Office
  • Ability to thrive in a fast-paced startup environment
  • Ability to react with appropriate urgency to situations
  • Maintain integrity and discretion in handling confidential information
Responsibilities
  • Understand and operate within existing change management requirements
  • Translate high-level conceptual information to written material
  • Contribute to structuring program with a senior mentality
  • Serve as a subject matter expert on operational procedure and processes
  • Lead by example and mentor others
  • Communicate with department and operations leadership

Upgrade, Inc. provides personal financial services such as loans, credit cards, and a rewards checking account, ensuring accessibility and efficiency in personal finance management. Praised for its rapid growth, the company was named the fastest growing credit card in America by the Nilson Report for two years running. This recognition underscores the company's commitment to technological advancement and customer satisfaction, making it a great place for those who value innovation and industry leadership in the fintech sector.

Company Stage

Series E

Total Funding

$357.2M

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

22%

1 year growth

41%

2 year growth

97%