Experienced Field Service Engineer

Position Description

Looking for a Experienced Field Service Engineer where you will work with a team, upgrading the video management system (VMS) to at DoD facilities Worldwide. This great opportunity will allow you to live anywhere in the United States and travel worldwide 90% of the time, up to four months at a time, with travel expenses covered and earn per diem. Bring your expertise and collaborative skills to make an impact on a critical mission supporting US Army Installation Management Command (IMCOM).             

Serco supports the US IMCOM Army Child & Youth Services (CYS) Closed Circuit Television (CCTV) to include the equipment within the server rack. Our team upgrades, maintains and provides support to the Functional Technology Specialists (FTS), building directors, and staff on site to allow them to perform their mission successfully.         

You will be part of a team where you will work on a team supporting the upgrade of the video management system (VMS) at DoD facilities Worldwide.  We are looking for individuals that can work with a team to set up and configure the VMS and the ability to analyze and resolve technical issues related to the VMS system. You will work closely with a Mid-Level Engineer, Project Lead, and Project Engineer.

In this role, you will:

• Lead the server hardware and software setup/installation and configuration of the VMS, on-site, using the documented standard and according to prescribed sequence.
• Conduct testing on the VMS.
• Follow specific instructions, assemble, or construct simple or standard equipment or parts, service or repair simple instruments or equipment.
• Ensure cable management and potentially terminate Cat 6 using T568B color code standard.
• Check electrical connections are properly connected, fixed and secured.
• Analyze and resolve technical issues related to VMS end points.
• Conduct close-out procedures to include service validation and test plan with and without customer, system acceptance with customer, and take photos of completed work.
• Provide training to the customer, on-site, on the VMS.
• Act as the primary liaison for customers while at the garrison ensuring exceptional customer satisfaction.
• Ensure project stays on schedule.
• Conduct administrative duties such as providing daily status reporting to project lead, timekeeping, and expense reporting according to policies and procedures and within a timely manner.
• Lead and direct the work of others. Mentor, teach skills, and provide direction to mid-level technician(s).
• Follow documented standard procedures/instructions to setup/install and configure the VMS to establish best practices.
• Gather and maintain specified records of engineering data such as tests, drawings, etc., and verifying that test data meets acceptance criteria.
• Act as the primary liaison with the customer while on-side ensuring exceptional customer satisfaction and service delivery.
• Verbal and written communications skills are essential for interacting with technicians, team members, on-site customer, project lead, project engineer and leadership.
• Adhere to safety standards and always follow all OSHA and safety rules.
• Other duties may be assigned.

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Qualifications

To be successful in this role, you will have:             

• Must be willing to travel up to 90% of the time both CONUS & OCONUS (up to 4 months at a time)
  • The ability to obtain a passport within 60 days of being hired
• Be able to receive a favorable determination from the National Agency Check (NACI)
  • US Citizenship required
• Must be able to obtain access to all military installations and obtain a CAC (Common Access Card)
• A valid driver's license and clean driving record
• Bachelor’s Degree in a related field
  • Or a High School Diploma/GED with minimum 8 years of experience in the following in lieu of degree
• Minimum 4 years of experience in each of the following:
  • technical and leadership experience
  • experience in VMS and/or working with server equipment
  • installing rack equipment, cable conveyance, and all peripheral equipment
  • troubleshooting and resolving issues related to server rack equipment
  • reading technical drawings
  • collaborating with the engineering team to provide solutions to technical problems
  • conducting, testing, calibrating, and troubleshooting of video management systems
• Experience providing training to customers, mentoring junior technicians and providing day-to-day directions to team on-site
• Strong troubleshooting skills with hardware and software video management systems and network devices
• Proficiency in using hand tools, power tools, and a cable tester
• Experience in pulling, dressing, and terminating cable using T568B standard, but not necessary
• Proficient in basic computer skills (MS Word, Excel, and Outlook required)
• Ability to perform basic administrative tasks (daily status report, close-out documents, timekeeping, expense reporting) in a timely manner
• Be willing to work more than 40 hours/week
  • Be able to work after normal duty hours depending on customer requirements
• Be able to work in areas with drafts, loud noise, temperature variation/high heat, confined (crawl) spaces, climb dry dock stairs/ladders, work in kneeling position for layout of cable runs under false decking, lift up to 50 pounds (without assistance) with 80% of work requiring carrying, pushing, and/or pulling up to 40 pounds for majority of shift while being in a standing, crouching, or walking position
  • Work during inclement weather or other adverse conditions

Additional desired experience and skills:

• Experience with Genetec software, including its various modules and functions
• A current OSHA certification
• A current BISCI certification
• A current US passport
• An Active DoD Secret Level Security Clearance

If you are interested in supporting and working with our military and a passionate Serco team, then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits HIGHLIGHTS – Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role).

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan that includes counseling conditions
• Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.

To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: [email protected].