Technical Solutions Delivery Manager

PayIt, a digital customer experience solutions provider for government agencies, has launched Smart Guide, an AI-powered service discovery tool that helps residents find agency services using natural language queries. Early results from clients including Anoka County, Minnesota, and the City of Grand Rapids, Michigan, show a 30% reduction in support volume and 20% of new service traffic driven by the AI tool within 60 days. In Grand Rapids, 80% of Smart Guide engagements directed users towards less visible services, broadening equitable access. The tool is trained exclusively on government agencies' websites and policies, directing users only to official content. It provides insights into what residents search for whilst avoiding lengthy chat conversations. PayIt serves over 150 million residents across North America.

PayIt partners with the Rockland County Clerk's Office to modernize and expand digital services. Cara Schwartzkopf April 7, 2026 Kansas City, Missouri, April 7, 2026 - PayIt, the leader in digital customer experience solutions for state and local governments, is pleased to announce that it has been selected by the Rockland County Clerk's Office to improve how residents access and pay for county services. This multi-year agreement delivers PayIt's cloud-based platform to Rockland County, New York, providing a modern digital experience that prioritizes security, convenience, and accessibility. The new PayIt platform will allow residents to complete Clerk Office filings, access records, and submit payments from any device, reducing paperwork, simplifying or eliminating office visits, and improving overall access. Beyond an improved user interface and experience, PayIt will also deliver a significant reduction in resident transaction fees compared to the previous system. The new system, built with PayIt's configurable platform, meets compliance and regulatory standards to deliver the highest level of protection to the Clerk's Office and the customers they serve. Previously, Rockland County relied on a single credit card payment option using a magnetic stripe reader, which required staff to physically take a customer's card, swipe it, and manually enter the information. The new platform simplifies the payments process, improving the experience for residents and streamlining staff operations. "As a part of our ongoing mission to serve our community, we are pleased to partner with PayIt and to provide a convenient, user-friendly experience to our residents," said Donna Silberman, Rockland County Clerk. "This partnership will allow us to expand services, reduce barriers to access, and build a modern government experience that grows with our community and its needs." The multi-year partnership will enable PayIt and Rockland County to continue to modernize, expand features, and enhance services based on resident needs, such as Apple Pay and Google Pay. "We are excited to partner with Rockland County to usher in a new era of excellent resident experience and service via PayIt's world-class platform. Donna Silberman and the entire Clerk's Office staff have shown an ongoing commitment to finding innovative ways to better serve the public, and our secure, convenient platform will make interactions with the Clerk's Office more efficient and accessible," said Tom Nieto, President and Chief Operating Officer at PayIt. "This initial step in our partnership represents that commitment and lays the groundwork for the digital transformation of the County's services into the future." About PayIt PayIt enables state and local government agencies to deliver a great resident payments experience that accelerates the shift to digital. Agencies choose PayIt to better achieve their mission through improved operational efficiency, customer support, and resident satisfaction. Its solutions span property tax, courts, utilities, DMV, outdoors, and more. PayIt provides a single resident profile across agencies and jurisdictions, integrates into back-office and adjacent systems, and its team helps clients drive adoption of digital channels. Serving more than 150 million residents in North America, Payit has received awards from Fast Company and StateScoop, and have been listed in the GovTech 100 for 10 years and counting. PayIt: Smarter for government. Easier for everyone. Media Contact Cara Schwartzkopf Senior Marketing Communications Manager PayIt [email protected]

PayIt has partnered with the Tax Office of Harris County, Texas, to deliver a digital property tax payment platform called MyHarrisCountyTax. Launched in autumn 2025, the platform was developed in just over 100 days and has processed more than 468,000 transactions whilst enrolling over 185,000 resident profiles. The platform allows taxpayers to pay online for up to 300 properties simultaneously, schedule partial payments, and receive bill reminders. It integrates with the Tax Office's interactive voice response and point of sale systems, creating a unified payments ecosystem across digital and in-person channels. Recent additions include delinquent payment plan applications and recurring monthly payment enrolments. The platform provides staff with administrative tools for monitoring transactions and forecasting revenue collection in real time.