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Full-Time

IT Operations Specialist

Confirmed live in the last 24 hours

Mattermost

Mattermost

51-200 employees

Secure collaboration platform for technical teams

Consulting
Consumer Software
Enterprise Software

Compensation Overview

$85k - $112kAnnually

Mid

Remote in USA

Category
IT Support
IT & Security
Requirements
  • 3+ years of work experience in an IT role in a Mixed OS environment.
  • Working knowledge of administering a large SaaS stack
  • Familiarity with HRIS, SAML IDP, MDM, EDR solutions & Google Workspace
  • Firm grasp on security best practices
Responsibilities
  • Ownership of Helpdesk - transacting with users through a service desk tool and continually making recommendations and updates to improve the user experience
  • Contribute to a smooth onboarding and offboarding experience
  • Manage inventory and help develop the asset management system
  • Contribute to refining and adding to IT policies and documentation
  • Work on various projects related to increasing productivity, security, and taking IT to the next level. (Think implementing an MDM solution, revamp of the helpdesk system, rollout of a new EDR solution)
  • Collect information, analyze it, and find solutions for hardware and software issues

Mattermost provides a secure collaboration platform specifically designed for technical teams. The platform allows users to communicate in real-time, share files and code snippets, and automate workflows, all while maintaining a high level of security and control over data. Users can customize the platform to fit their needs and deploy it in various environments. Mattermost integrates with essential tools like GitHub and GitLab, enabling teams to streamline their workflows within a single interface. Unlike many competitors, Mattermost offers both a premium version with advanced features and an open-source option, allowing for greater flexibility and customization. The goal of Mattermost is to enhance productivity and security for teams working in complex operational settings.

Company Stage

Series B

Total Funding

$73.5M

Headquarters

Palo Alto, California

Founded

2016

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-6%

2 year growth

-12%
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Simplify's Take

What believers are saying

  • Mattermost's strong emphasis on security and compliance makes it an attractive option for industries with stringent data protection requirements.
  • The platform's extensive customization options and flexible deployment models can lead to high user satisfaction and retention.
  • Integration with popular technical tools can significantly boost productivity and streamline workflows for technical teams.

What critics are saying

  • The competitive landscape of collaboration tools is crowded, with major players like Slack and Microsoft Teams posing significant challenges.
  • High customization and deployment flexibility may lead to complexity in implementation and maintenance, potentially deterring less technically-savvy users.

What makes Mattermost unique

  • Mattermost's focus on security and customization sets it apart from competitors like Slack and Microsoft Teams, which may not offer the same level of control over data and deployment options.
  • The platform's ability to integrate seamlessly with essential technical tools such as GitHub, GitLab, and ServiceNow enhances its appeal to technical teams.
  • Offering both premium and open-source versions allows Mattermost to cater to a wide range of users, from small teams to large enterprises.

Benefits

Fully remote work

Office setup fund

Coworking space stipend

Internet and mobile phone reimbursement

401k

Unlimited vacation

Family & friends days

Async weeks

Health benefits

Global and regional team meetups

Open source Fridays

Community hackathons and events