Full-Time

IT Operations Specialist

Posted on 8/30/2024

Mattermost

Mattermost

51-200 employees

Secure collaboration platform for technical teams

Enterprise Software
Cybersecurity

Compensation Overview

$85k - $112kAnnually

Mid

Remote in USA

Category
IT Support
System Administration
IT & Security
Requirements
  • 3+ years of work experience in an IT role in a Mixed OS environment.
  • Working knowledge of administering a large SaaS stack.
  • Familiarity with HRIS, SAML IDP, MDM, EDR solutions & Google Workspace.
  • Firm grasp on security best practices.
  • Preferred experience working remotely and as part of a global team.
Responsibilities
  • Ownership of Helpdesk - transacting with users through a service desk tool and continually making recommendations and updates to improve the user experience
  • Contribute to a smooth onboarding and offboarding experience
  • Manage inventory and help develop the asset management system
  • Contribute to refining and adding to IT policies and documentation
  • Work on various projects related to increasing productivity, security, and taking IT to the next level. (Think implementing an MDM solution, revamp of the helpdesk system, rollout of a new EDR solution)
  • Collect information, analyze it, and find solutions for hardware and software issues

Mattermost provides a secure collaboration hub specifically designed for technical teams. Its platform allows users to communicate in real-time, share files and code snippets, and automate workflows, all while maintaining a high level of security and control over data. Users can customize the platform to fit their needs and deploy it in various environments. Mattermost integrates with essential tools like GitHub and GitLab, enabling teams to streamline their workflows within a single interface. Unlike many competitors, Mattermost offers both premium features, such as advanced compliance and admin controls, and an open-source version, allowing for greater flexibility and customization. The company's goal is to enhance productivity and security for teams working in complex operational settings.

Company Stage

Series B

Total Funding

$68.1M

Headquarters

Palo Alto, California

Founded

2016

Growth & Insights
Headcount

6 month growth

1%

1 year growth

0%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Rising demand for remote collaboration tools boosts Mattermost's market potential.
  • Emphasis on cybersecurity increases the appeal of Mattermost's secure platform.
  • Growth in open-source software market expands Mattermost's community and contributor base.

What critics are saying

  • Emerging open-source platforms may offer similar features at lower costs.
  • AI-driven tools could outpace Mattermost's current feature set.
  • Security vulnerabilities in open-source platforms may increase scrutiny on Mattermost.

What makes Mattermost unique

  • Mattermost offers a secure, open-source platform for technical team collaboration.
  • The platform supports real-time communication and workflow automation for agile development.
  • Mattermost provides flexible integrations with tools like GitHub and ServiceNow.

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Benefits

Fully remote work

Office setup fund

Coworking space stipend

Internet and mobile phone reimbursement

401k

Unlimited vacation

Family & friends days

Async weeks

Health benefits

Global and regional team meetups

Open source Fridays

Community hackathons and events

INACTIVE