Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
Via has partnered with transit agencies around the world to offer innovative transit services. As an Operations Manager, you will manage our new microtransit service and assist with our existing paratransit service, while gaining exposure to a fast-paced tech company.This is not a role where you will be working off the playbook - you will be defining new processes and ways to streamline our operations. This makes this a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!
What You’ll Do:
- Oversee the complex paratransit operations of a very large contract
- Invent and spearhead new operational efficiency initiatives cross-functionally
- Own the driver and vehicle supply planning and management process, ensuring tight supply and demand matching
- Lead and coach a high performing team on live service management to consistently achieve high on-time performance
- Manage partner relationships closely with the General Manager
- Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
- Build strong cross-functional relationships across various Via teams and offices and local operations staff
- Tirelessly work to scale operational processes, products and systems to drive rapid growth
Who You Are
- You are an operator at heart that thrives in a past-pace environment
- You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with
- You lead with humility, respect and empathy, you give and take feedback constructively, and you do not shy away from having difficult conversations and resolving conflicts
- You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
- You are comfortable working in a fast paced environment, operating in ambiguity, and shifting priorities quickly
- You are a problem solver; you don’t accept the status quo and are always looking for creative solutions
- Everything that comes in your way is met with a "roll up your sleeves" attitude. You partner effectively with others in order to provide solutions in all areas of our department and business
- You have strong written and verbal presentation and communication skills - you understand how to create a story and craft messaging based on your audience and the problem at hand
- You have a Bachelor’s Degree and you are comfortable with managing data in Excel
- Working knowledge of Salesforce and Tableau is a plus
Compensation and Benefits:
- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
- We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.
We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.
Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.
Ready to join the ride?
Via is an equal opportunity employer.
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