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Education Architect
Remote, Cst or EST, Americas
Updated on 3/23/2023
Remote • United States
Experience Level
  • 5+ years of experience working directly with customers as either a trainer or a solutions engineer/architect, including training customers on technical software, scoping customer needs, and planning training schedules
  • Excellent presentation and writing skills and ability to clearly articulate complex technical concepts
  • Strong ability to learn new technologies quickly
  • Ability to effectively connect and collaborate with a globally distributed team while working remotely
  • Experience with prioritizing and managing your own projects in order to meet tight deadlines
  • Experience as an SRE, Cloud Architect, DevOps engineer, or system administrator
  • Experience in using or administering the Grafana technology stack
  • Familiarity with metrics, monitoring, and/or observability technology
  • Native speaker of English or a similar level of fluency
  • Located in North or South America
  • Work with customers to define and scope their training needs
  • Plan schedules for customer training engagements, including recruiting SMEs from the Professional Services or Sales Engineering teams as needed for advanced topics
  • Deliver engaging training sessions online and in person for a wide range of audiences and roles
  • Continuously improve training content to ensure accuracy, completeness, and appropriateness for the intended audience
  • Provide feedback and suggestions for new or revised content from customer sessions, our community forums, and our community Slack
  • Use your knowledge of the Grafana stack and scripting to assist our training infrastructure engineer in expanding the capabilities of our hands-on exercise environments
  • Continuously grow your knowledge of the Grafana stack of technologies
Grafana Labs

501-1,000 employees

Open source analytics & monitoring solutions
Company Overview
Grafana Labs’ mission is to democratize metrics so users can create a dashboard that helps them get insights into how their applications behave, enabling them to iterate, take action and improve faster.
  • 30 days of paid vacation each year on top of national holidays, parental leave, & sick leave
  • Health coverage
  • 4% contribution match on our 401(k)
  • $1,500 learning and development stipend
  • Udemy subscription
  • Complimentary subscription to Headspace
  • Discounts on a wide variety of services, including entertainment, food, and fitness.
  • Remote Work Option
  • Global Employee Assistance Program
Company Core Values
  • Share openly and default to transparency
  • Respectfully empowered
  • OSS is in our DNA
  • We keep our commitments
  • Seek diverse perspectives
  • Don’t let perfect get in the way of great
  • Help each other thrive