Client Manager

Are you looking for a career move that will put you at the heart of a global financial institution? By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

A client driven role to help resolve on-boarding, documentation, regulatory and other infrastructural issues preventing our key customers from either growing or enhancing business within the Markets division.

This role reports into the Chief Business Office (CBO) and is integral in supporting the following initiatives:

• Provide a point of escalation for our key customers with respect to a number of pre-trade queries ensuring optimal client experience.
• Assist in the coordination of Onboarding, Credit, Legal and Operational efforts related to new and existing business integral to the franchise;
• Oversee the maintenance of, and the design of new processes/protocols to ensure efficient processing and escalation of client request or issues

This is a unique and challenging role that provides exposure to clients, to various product and control groups as well as visibility from senior business leaders, with a focus on enhancing the client experience.

What you’ll do

The primary function is to improve the service and experience offered to our Platinum and Priority customers across the region, ensuring the client receives a service that is seamless and structured to ensure efficiency. As stated this is a client solutions based role facilitating the management of the various documentation processes, Credit approvals and operational troubleshooting as necessary. As such the candidate will:

• Act as point of escalation for clients and key stakeholders internally to ensure timely resolution for our customers
• Become the interface and/or relationship (point of contact) for our key customers with respect to pre-trade issues such as AML, KYC, Onboarding, risk, legal, trade, tax, regulatory and operational.
• Develop and implement client driven solutions to enhance the client experience through the trade lifecycle
• Assist in the negotiation of key legal terms which are impacting Citi’s ability to sign documents and commence trading. Liaise with Citi’s trading desks accordingly to close out these queries. Act as a point of escalation/resolution for other client impacting events such as risk, regulatory or legislative change
• Coordinate the setup and completion of other bespoke agreements or arrangements to help drive the customer franchise
• Create metrics for use in client tracking and improved transparency
• Work with management and others on the team globally to ensure that the strategic goals are met
• Work closely with Citi’s Credit, Legal, Onboarding, Trading/XVA, Sales and Ops teams to ensure an efficient overall client experience.
• Assist in managing client education with respect to key regulatory changes which impact how we trade – e.g. Dodd Frank, FATCA, EMIR, UMR, LIBOR, Crypto, AML etc.
• Present trade ideas at a weekly Committee for approval by various stakeholders (XVA/Trading desk, Risk, Legal) – this is in connection with changes to the Variation Margin (non-cash) that clients are posting on their trades (and associated ISDA/CSA

What we can offer you

• Role offers the opportunity to work closely with the Sales & Trading desks, building technical product knowledge & understanding of end-to-end infrastructure. 
• Broad exposure across the Citigroup/Citibank client network both internally and externall
• A client facing role that will provide exposure to the firms key customers both from a business, infrastructure and regulatory perspective
• Also offers exposure to Trading/Sales, Risk Management, Legal, Compliance and Operation’s departments in understanding the implications of derivative transactions in a fast-changing marketplace

At Citi, we stand firm in our commitment to our values, and we look for people who share those values with us. We believe in doing what is right – for our clients and our people.

By joining Citi London, you will not only be part of a business casual, but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

We encourage and lead inclusivity through our Pride, Disability, Multicultural, Families Matter, and Women affinity networks that are run by and for, Citi Belfast colleagues; providing them with the support they need in their personal and professional journeys and supplying them with the tools to help educate colleagues on all things related to each network to help us work better together. 

Sound like Citi has everything you need? Then apply to join the world’s most global bank and discover the true extent of your capabilities.

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Job Family Group:

Institutional Sales

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Job Family:

Investor Sales

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Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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