Card Operations Analyst
Posted on 2/7/2024
Clea Ai

201-500 employees

AI assistant providing personalized financial insights and tools
Company Overview
Cleo, an AI-driven financial platform, is committed to alleviating financial stress by providing personalized financial insights and tools with a touch of humor, having already assisted 7 million users. The company's culture fosters collaboration, personal growth, and values each employee's voice, creating a purpose-driven work environment. Cleo's unique approach to credit building, which eschews traditional credit checks, further sets it apart in the industry, demonstrating its commitment to inclusive financial growth.
AI & Machine Learning
Financial Services

Company Stage

Series C

Total Funding

$138.3M

Founded

2016

Headquarters

, United Kingdom

Growth & Insights
Headcount

6 month growth

16%

1 year growth

20%

2 year growth

-5%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
SQL
Excel/Numbers/Sheets
CategoriesNew
Operations & Logistics
Requirements
  • Experience solving problems in a fast-moving team
  • Analytical approach to work
  • Comfortable working with data across different tools such as Excel, Google Sheets, etc.
  • Detail-oriented and good at spotting trends when problem-solving
  • Customer-focused
  • Curious and always looking to improve existing processes
Responsibilities
  • Assist with the management of complaints policy, including investigation and response to escalated complaints
  • Assist with the investigation and response to customer transaction disputes and credit disputes
  • Conduct monthly reviews and analysis on operations processes such as credit reporting, dispute handling, and complaints response
  • Assist with creation of required monthly reporting to bank partners
  • Assist in the creation and improvement of operations processes associated with the card product
Desired Qualifications
  • SQL expertise
  • Experience working in a start-up environment
  • Knowledge of the US finance landscape