Assistant Front Office Manager

Job Description

Inspiring & engaging, as an Assistant Front Office Manager you will support Front Office, Royal Service, Fairmont Gold & Guest Services to ensure a seamless experience for all guests.

What you will be doing: 

• Lead and manage all aspects of the Rooms division to ensure all service standards are followed with friendly and engaging service.
• Oversee and support both Royal Service and Pre-Arrival operations, ensuring seamless coordination, efficient communication, and an elevated guest experience.
• Create a positive & engaging culture within the Front Office Department
• Assist in regular training, counseling and re-coaching to ensure consistency of service standards.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
• Maximize rooms revenue through participating in yield management meetings and implementing supportive agreed upon revenue management strategies and practices
• Assist the Front Office Manager with administrative tasks including scheduling, projects and weekly trainings.
• Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP)
• Be well versed in hotel fire & life safety/emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Qualifications

Your experience and skills include:

• Previous leadership experience, required
• Proven ability to build and maintain good relationships with all stakeholders
• Ability to lead by example, belief in a strong team culture and sets the scene for high performance.
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage (‘Olelo Hawai’i/Ilocano/Tagalog)
• Ability to work cohesively and collaboratively as part of a team
• Detailed & service oriented with an eye for detail to be self-motivated and energetic.
• Recognized commitment to Guest Service and exceeding guest expectations
• Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure
• An operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word, Excel, PowerPoint)