Customer Experience & Support (1)

Position: Technical Support Analyst (Part-Time)
Duration: 12 months
Location: Columbia Heights, MN

Shift Timings:

DESCRIPTION:

Resolve client tech issues, determine effective resolution of issues by troubleshooting & analyzing computer system errors of moderate to difficult scope where analysis of situations or data require an in-depth evaluation;
Provide remote tech support for hardware (printers, desktop, laptop, drivers, monitors, and Mobile Handheld Devices) & software (internally developed apps, productivity, computer OS systems, internet apps, and various drivers);
Interact with internal & external escalation resources to resolve complex tech issues; Recommend current supported software apps & hardware appropriate to best meet requirements;
Acquire and maintain knowledge on newly purchased & existing supported desktop software, hardware,& systems;
Assist with testing of new or upgraded PC software & hardware releases as requested.

Required:

1-3 years experience in a Support Center or Call Center environment;
2-4 years experience in an IT Support environment.;
Cert preferred but not required in A+ Cert and/or any MS Certified Professional from the MCSE track

SKILLS:

Customer service and quality focused, communication, problem-solving, analytical, troubleshooting, team work a huge need and good prioritization skills;
Work logically under pressure, can work in a changing environment & deal successfully with stressful situations.

TECHNICAL REQUIREMENTS:

Experience with Windows 7, Outlook 2010, remote management tools, Remote Access support (i.e. VPN and Wireless), active directory administration, Microsoft office productivity tools (2010), web-based applications, TCP/IP, Good sight, hearing, and speech;
Ability to use a keyboard and mouse;
Lifting moderate weights, less than 50 lbs.

Technical support, Desktop Suport, PC Support

Technical Support Analyst

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