Customer Service Representative

Description

AAA Service has proudly served the Denver Metro community since 1983, providing trusted Plumbing, HVAC, Electrical, and Sewer & Drain solutions. With thousands of 5-star reviews and a 4.8/5 Google rating, our reputation speaks for itself. What truly sets us apart, however, is our team. We invest in your growth with ongoing training, opportunities for advancement, and a culture built on professionalism, dependability, and integrity. If you’re looking for a career with a stable, established company where your skills are valued and your future is supported, AAA Service is the place to be.

What’s in it for you?

• Competitive Pay That Rewards You –Competitive compensation: $20-24 per hour PLUS bonus opportunities!
• Get Paid Every Friday – Because you deserve to enjoy your hard work sooner.
• Time for YOU – Accrued sick days, vacation time, and paid holidays so you can recharge.
• Top-Tier Benefits – Medical, dental, vision, and life insurance for you AND your family.
• We Invest in Your Future – Generous 401(k) with company match.
• Bring a Friend, Earn a Bonus – Referral program with real payouts.
• Level Up Your Skills – Ongoing technical and professional training from the best in the business.

Position Summary

The Customer Service Representative (CSR) is the first point of contact for homeowners seeking plumbing, heating, and electrical services. This role is responsible for handling inbound calls, scheduling appointments, using scripts to ensure consistency, and identifying opportunities to provide additional services that benefit the customer. Our CSR's delivers a consistent, professional experience that upholds our customer service standards.

Key Responsibilities:

• Respond promptly and professionally to incoming customer calls for plumbing, heating, electrical, drains and sewer services.
• Share details regarding products, services, and company policies.
• Gather accurate information, confirm service needs, and book jobs in the scheduling system.
• Use proven scripts to guide conversations, ensuring consistency and professionalism in every call.
• Identify sales opportunities by recognize customer needs and recommend additional services, maintenance plans, or upgrades.
• Clearly explain service processes, technician arrival windows, pricing expectations, and payment options.
• Work closely with the dispatch team to ensure technicians are properly informed and scheduled efficiently.
• Place outbound calls to confirm appointments, provide updates, check in after services and schedule maintenance calls for or members. 
• Record all customer interactions, service notes, and updates accurately in the system.
• Handle customer concerns with empathy, escalate when needed, and ensure issues are resolved promptly.
• Represent the company in a positive, courteous, and professional manner at all times.
• Other job duties as assigned.

Person Attributes: 

• Intelligence – possesses raw intellect.
• Entrepreneurial – must be a self-starter and ability to identify and implement initiatives that are well-aligned with the company’s strategic plan.
• Organized – organized and proficient in collecting and sharing data in a useful manner.
• Results Oriented – links decisions to overall business objectives.
• Affable & Collaborative – ability to embrace, support and practice a collaborative style which goes beyond relationship building. S/he will achieve results with and through others.
• Communicative – possesses exceptional written and verbal skills enabling her/him to prepare and present information and recommendations to a broad and diverse audience, including technicians and employees, peers on the management team, and investors.
• High Energy – driven to seek continuous improvement and help build a culture of accountability.

Requirements

• At least 3 years of customer service experience.
• At least 1 year of call center experience preferred.
• Able to use and understand different computer systems and multiple screens.
• Industry knowledge is a plus!