Full-Time

Customer Success Manager

Tropic

Tropic

201-500 employees

Comprehensive procurement management platform optimizing spend.


$80,000

Commission, Incentive Pay, Incentive Stock Options

Mid

Remote in USA

Required Skills
Communications
Requirements
  • 3+ years of work experience in Customer Success
  • Strong communication skills
  • Process-minded, with experience in project management
  • Detail-oriented, with clear evidence of implementing organizational systems
  • Business acumen with an implicit understanding of how to prioritize dissimilar tasks
  • Verifiable track record of high-performance
  • Desire to own and execute projects with autonomy
  • Growth mindset
Responsibilities
  • Cultivate collaborative relationships with finance and procurement leaders
  • Manage a diverse set of executive stakeholders representing all major functions
  • Design and determine Tropic’s role in a customer’s purchasing process
  • Monitor savings obligations for clients to determine areas of focus
  • Prioritize contract negotiations to drive the largest impact
  • Execute regular business reviews with finance stakeholders to discuss success metrics and assess the overall impact and health of our partnerships
  • Conduct software audits with business stakeholders to understand pain points with existing tools and purchase roadmaps
  • Participate in all Tropic team-building activities and find ways to contribute and add to Tropic’s culture

Tropic is a highly efficient spend management company that offers comprehensive visibility and control over every dollar, contract, and supplier, thereby saving time and reducing costs for businesses. The company's platform is lauded for its user-friendly interface, robust features, and its ability to serve as an extension of client teams, providing timely responses and well-managed services. Tropic's commitment to continuous development and improvement, as evidenced by its ongoing efforts to build out must-have features, further solidifies its position as a leader in the procurement industry.

Company Stage

Series B

Total Funding

$67.1M

Headquarters

New York, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

-10%

1 year growth

50%

2 year growth

303%