Food and Beverage Manager

Job Description

We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Food & Beverage Manager.

Responsibilities

Manage all F&B outlets/banquet/bar operations and colleagues on a daily basis. Areas of responsibility include Amaya Restaurant, Lobby Bar, IRD, Pool, Cent’Anni, Clubhouse Grill and banquet functions. As a department head, directs and works with the food and beverage/culinary management team and colleagues to successfully execute all operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility

• The ability to lay out goals and develop strategies to accomplish said goals.
• Forecasting and scheduling using hotels tools and guidelines.
• The ability to oversee the initial and continual training of all new and current food and beverage service employees, conducting training classes for both management and hourly staff on a regular basis.
• The ability to control standards, performance, employees’ conduct, dress code, appearance, sanitation, etc. according to established policies.
• The ability to formulate and recommend changes to improve employees’ performance and teamwork.
• The ability to review performance with every colleague on an annual basis.
• Develops analyses and implements merchandising that meet the profile of The Grand Del Mar and guest patronage. Manages and controls overall expenses of the outlets focusing on higher revenue and profit.
• The ability to train colleagues to ensure total knowledge as to all menu items, how they are prepared, what ingredients are used, etc. and total knowledge of beverage program.
• The ability to work in co-operation with the Chef and Sous- Chefs to ensure quality of products and guests' satisfaction
• The ability to participate in Department Food and Beverage meetings.
• The ability to keep informed of special events such as Christmas, New Year’s, Thanksgiving, Easter, etc.
• The ability to review log emails produced by departmental managers on a daily basis.  Knowledge of P.O.S. system of hotel.
• The ability to keep the waste factor in the hotel at a minimum level.
• The ability to ensure that managers maintain inventories and par stocks.
• The ability to ensure that all equipment is kept in perfect working condition
• Reports any deficiency to the proper department.
• The ability and skills to manage beverage stock properly as well as wine & cocktail list elaboration and maintenance.
• Must have working knowledge of Profit and Loss statement.
• Awareness of and control beverage cost.
• Awareness of budget and control expenses.
• Ability in all facets of Human Resources nature. Interviewing, evaluating, discipline, termination.
• The ability to handle all guest complaints in the food and beverage area and is in charge of obtaining maximum results in the utilization and appearance of the food and beverage areas, the quality levels, performance and standards of service and develops new techniques of service towards maximum guest satisfaction at minimum operating costs.
• The ability to maintain current prices and approved purveyors listed based on quality, service and cost of all related food and beverage items for requisitioning purposes, store inventories, cost control procedures and forecasts.
• The ability to aid each manager in giving the necessary training to their staff and to assist them in it.
• The ability to develop new and analyze existing procedures and special promotions that will improve guest patronage under the guidelines of The Grand Del Mar policies.
• The ability to develop and maintain effective communications between all operating departments.
• The ability to complete accident reports accurately and promptly.
• The ability to converse with upper management on a regular basis.
• The ability to respond properly in any hotel emergency or safety situation.
• The ability to perform other tasks or projects as assigned by hotel management and staff.

Role Expectations

The expectations of this role are listed below but not exclusively restricted to this listing. This job description is not an exclusive or exhaustive list of all job functions that a colleague in this position may be asked to perform from time to time.

• Being the instigator and involved in on the floor training and coaching/counseling of the colleagues and operational teams
• Directing the team and ensuring standard and sequences are being adhered to at all times in the areas pertaining to this position.
• Ensuring the teams are meeting the required Forbes and LQA standards at all times · Assisting in busy periods of need across the Food and Beverage department when required to ensure guest satisfaction and maximum guest satisfaction whilst providing support for leaders and colleagues within food and beverage.
• Managing guest expectations and handling any issues that may arise to ensure that 100% satisfaction is secured.
• Shift work schedule rotations will apply to this role -evening, weekend and late-night coverage will apply to this role

The Ideal Candidate will have the ability to:

• Control and maintain standards, performance, colleagues conduct, grooming, appearance, sanitation, etc. according to established policies
• Review performance with every department manager and LEAD on a weekly basis in the form of structured catch-up meetings and on an annual basis in the form of a performance review
• Assist the Director of Food and Beverage to manage and control overall expenses of the outlets focusing on higher revenue and profit
• To schedule and participate in monthly Department Food and Beverage meetings, to manage key events for the hotel with the Director of Food and Beverage and to keep the hotel informed of special events such as Christmas, New Year’s, Thanksgiving, Easter, etc and to ensure the key departments are prepared for such events
• To review the daily logbook on a daily basis
• To assist the Executive Steward in the management of waste to be mindful and alert to Planet 21 project initiatives
• Ensure that all equipment is kept in perfect working condition. Reports any deficiency to the proper department, and that the teams are completing regular outlet walks with engineering.
• Must be able to calculate and control food & beverage cost.
• Understanding all facets of Human Resources nature. Interviewing, evaluating, discipline, termination.
• Managing all guest complaints in the food and beverage area and is in charge of obtaining maximum results in the utilization and appearance of the food and beverage areas, the quality levels, performance and standards of service and develops new techniques of service towards maximum guest satisfaction at minimum operating costs.
• Develop new and analyze existing procedures and special promotions that will improve guest patronage under the guidelines of The Fairmont Grand Del Mar policies.
• Develop and maintain effective communications between all operating departments.
• Respond properly in any hotel emergency or safety situation.
• To perform other tasks or projects as assigned by hotel management and executive.

Qualifications

• Ability to prioritize work load.
• Organization skills and ability to adapt quickly to any given situation.
• Excellent reading, solid proficiency in English, writing, reading, speaking.
• College degree preferred studies in hotel/restaurant management, business administration.
• Require minimum five years of restaurant management experience at a department head level.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Wage Information

The salary range for this position is $85,000 - $95,000

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. 

What is in it for you: 

• Complimentary Meals: Enjoy hot meals during your shift in our staff cafeteria
• Complimentary on-site parking
• Hotel Discounts: Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide.
• Food, Spa, and Resort Discounts: Employee program with discounts on restaurants, bars and spa services at Fairmont & Accor properties world-wide.
• Career Growth Around the World: Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor.
• Training & Development: Learning programs through our Academies designed to sharpen your skills
• Social Responsibility: Ability to make a difference through our Corporate Social Responsibility activities
• Recognition & Rewards: Employees are recognized for outstanding performance through appreciation programs, awards, and exclusive travel and lifestyle perks.
• Meaningful Work: Create memorable experiences for guests while making a positive impact through exceptional hospitality and service.

Health and Retirement Benefits

All full-time employees are eligible for our comprehensive benefits package, which includes:

• Medical, dental, and vision insurance (effective the first of the month following 30 days of employment)
• Eligible single Full-Time employees can enroll in a $0 premium health plan
• Life and disability insurance
• Paid Holidays

All Full-time and Part-time employees are eligible for:

• Vacation and sick leave
• 401(k) retirement plan with matching program
• Employee Assistance Program (EAP)

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.

Visa Requirements: Applicants must be legally eligible to work the United States.