Commercial Plumbing Install Technician @ Hiller Plumbing, Heating, Cooling & Electrical

Mechanical Engineering (1)

Salary Range: 25 to 35 (Currency: USD) (Pay period: per-hour-wage)

Our Mission

Be America’s Best home service company by providing care, growth and opportunity ensuring every team member is happy.

Hiller’s 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller’s family includes more than 850 Happy Faces, and a fleet of over 600 vehicles.

WHY Join Hiller

At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.

Here are even more reasons to join the Happy Hiller Team!

-Our Family Owned & Care Culture

-OUR VALUES

-Healthy Work/Life Balance

-Established Career Paths

-Advancement Opportunities

-Year-round work – NO LAYOFFS

-401k Plan w/ Company Match

-Employee Referral Program

-Regular Performance Reviews

-Paid Training in our state-of-the-art facility

Benefits

Medical, Dental & Vision insurance

Long and Short-term disability

Company paid $50,000 life insurance

Company paid vacation

Paid holidays

Medical Flex Spending accounts – Family care

Position Responsibilities:

• Create a care culture.

• Create a positive customer experience by completing calls correctly the first time with quality and care

to applicable codes and to Hiller standards to avoid refunds and recalls ensuring customer satisfaction.

• Communicate the benefits of Club Memberships.

• Complete all required documentation on services and collect, record, and deliver fees to designated

office administration.

• Complete understanding of different types of piping and fittings, copper, pex (expansion and crimp),

PVC, cast-iron, black steel and trac pipe.

• Confirm pipe system is air/watertight by performing pressure tests.

• Consistently provide accurate True Transparency pricing.

• Coordinate with other departments to ensure appropriate job objectives are met effectively and

completely.

• Cut, thread, assemble and install pipes; connect valves; caulk joints; and test finished job by allowing

water to flow through correctly.

• Facilitate order for all parts required for appointments and ensure preparedness for the day of service.

• Follow State laws and regulations and adhere to local building codes.

• Inform a team lead / supervisor / manager when the customer does not have water, hot water, or nonworking waste line(s) before leaving the call.

• Install plumbing systems, water, sewer, drain, fixtures, and water heaters according to professional

standards and codes.

• Keep truck clean, stocked and accurately inventoried.

• Manage performance to the metrics scorecards.

• Mentor and develop team members and apprentices under his/her care to achieve desired

performance metrics.

• Perform all plumbing installation and replacements to applicable codes.

• Perform a thorough and accurate plumbing inspection including Health & Safety Checklist and

communicate findings to the customer in a written option sheet.

• Process warranty parts and paperwork as the job is completed; follow-up to be sure the warranty

processed.

• Properly connect gas lines as needed to fixture and equipment.

• Protect customer’s home from damage while working and leave customer’s home cleaner than when

you arrived.

• Record all material used or consumed on the job for job costing and replenishing.

Report any safety issues to team lead, supervisor, and / or manager.

• Responsible to contact dispatch to disposition recall and warranty jobs to assure they are recorded

correctly.

• Submit purchase orders to dispatch or other designated purchasing team administrators.

• Support apprentices on troubleshooting issues as needed.

• Train, coach, and mentor Plumbing apprentices.

• Transport materials and tools to the job site and provide proper accounting of assigned tools.

• Understand when to issue a “Lock Out/Tag Out” tag and the required follow-up steps.

• When issues are identified, prepare a detailed finding report with pictures to discuss with the

customer. Present repair options to include cost using the option sheet.

• Work with manager/dispatch to reschedule a follow-up appointment with the customer when the work

was not completed during the initial appointment.

• Perform other duties as assigned.

Position Requirements:

• A High School diploma or general education degree (GED) required.

• A minimum of two years’ experience preferred but not required in installation, service, maintenance,

troubleshooting and correcting plumbing service issues.

• A valid driver’s license and approved to drive by the Company’s insurance carrier.

• Excellent customer service skills with desire to exceed customer expectations.

• Must be highly organized with good attention to detail and follow through.

• Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans,

and manuals.

• Proficient in using a computer, tablet, smart phone, read maps, and Global Positioning System (GPS). • Team player working in a team environment.

Physical Requirements:

• Work in outdoor elements with extreme variation in temperatures and weather conditions (heat, cold,

rain, snow) at least 50% of the time.

• Climb ladders and steep stairs.

• The majority of time is spent standing, stooping, bending, crouching, kneeling, sitting, and reaching.

• Often works in tight spaces such as attics and/or crawlspaces.

• Must be able to lift 50 pounds with ability to push, pull, carry, or maneuver heavier items (with

additional manpower or appropriate devices).

• Occasionally work from heights 15 feet or higher above ground

• Carry a 24-foot extension ladder alone and / or a 40-foot extension ladder with a fellow co-worker on

most jobs.

• Have good visual acuity.

#HillerSP

We sincerely thank all applicants in advance for submitting their interest in this position.

Hiller is an EEOC employer.

Applicants will be required to undergo pre-employment drug screens and background checks.

Apply today if you have what it takes to be a part of the industry's best team in the home service industry!

Commercial Plumbing Install Technician

Hiller Plumbing, Heating, Cooling & Electrical

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